Legacy ID:KA410684

The BMC Assisted MIGration Offering is a program designed to assist customers with the planning of product upgrades to a newer version – “Success through proper planning”. This program is offered to BMC customers currently subscribed to BMC Customer Support.

BMC will provide collateral containing upgrade best practices compiled by experts in BMC Support and R&D.  You can leverage this information to create your upgrade plan. Upgrade experts in BMC Customer Support will review your plan and offer advice to help ensure your success.

AMIGO upgrade plan review is available for the products listed below. The links have specific details for each of the listed products.

• AMIGO Upgrade Program Introduction for Control-M Distributed Systems Products - 000011573
• AMIGO Upgrade Program Control-M z/OS - 000086666
• AMIGO Upgrade Checklist for BMC BladeLogic Server Automation (BSA) environments - 000011572
• AMIGO Upgrade Checklist for BMC Decision Support for Server Automation (BDSSA) - 000011569
• AMIGO Upgrade Program Introduction for Remedy ITSM Suite Upgrade - 000011571
• AMIGO Program for MainView - 000011574
• AMIGO Program for BMC ProactiveNet Performance Manager - 000011568
• AMIGO Program for BMC Middleware Management - 000169997  
• AMIGO Program for Borland Silk Performer for TrueSight Operations Management - 000011567
• AMIGO Program for BMC TrueSight Capacity Optimization  - 000011562

NOTE: The AMIGO Program provides help planning your upgrade. It does not provide expedited resolution for technical issues encountered during the upgrade process, nor is it a substitute for a Professional Services engagement.

If you desire assistance with the execution of your upgrade plan, please contact your BMC Account Manager for help engaging BMC Professional Services.