What is AMIGO?
- AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from a currently supported version, to a newer supported version. 
- By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. 
- An upgrade expert will then review your plan, and offer advice and suggestions to ensure successful upgrade through proper planning and testing. 

Note:
- If currently on an unsupported version, it will be necessary to review the Upgrade Guide for options to get to the latest supported version.
- Open a regular Support case at www.bmc.com/support for specific technical questions.

How does the AMIGO Program assists during Control-M upgrading?
- The AMIGO program consists of a Starter Phase and a Review Phase.  Each phase is initiated by opening an AMIGO support case and ends when the case is closed.
- In the Starter Phase, an AMIGO Starter case is opened.  
  * Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade, and address any questions you may have. 
  * The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.
- In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date. 
  * A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions. 
  * As needed, a follow-up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.

How do you start the AMIGO Program with the Control-M Support Team?
- To proceed with the AMIGO Starter case, please download the attached AMIGO Spreadsheet and fill in the details on the "AMIGO Questionnaire".
- Send the completed copy to BMC Support for review.
- BMC Support will contact you and provide you with relevant AMIGO Checklist based on your upgrade environment.
- Do open the AMIGO Starter / Review case by one of the following methods. Please be sure to include the word “AMIGO” in the description when opening the issue.
  E-Mail: customer_support@bmc.com
  Support Central: https://www.bmc.com/support/support-central.html
  Support Hotline: 1-800-537-1813. 

See an introduction: