Control-M AMIGO Upgrade Program Introduction (Distributed Systems) - INCLUDES VIDEO
Knowledge Article
Control-M AMIGO Upgrade Program Introduction (Distributed Systems) - INCLUDES VIDEO
Control-M AMIGO Upgrade Program Introduction (Distributed Systems)
Control-M/Enterprise Manager
Control-M/Enterprise Manager
All supported versions of Control-M/Enterprise Manager
All supported versions of Control-M/Server for UNIX and Microsoft Windows
Control-M/Enterprise Manager
Control-M/Enterprise Manager
All supported versions of Control-M/Enterprise Manager
All supported versions of Control-M/Server for UNIX and Microsoft Windows
Control-M/Enterprise Manager
Control-M/Enterprise Manager
All supported versions of Control-M/Enterprise Manager
All supported versions of Control-M/Server for UNIX and Microsoft Windows
What is AMIGO? - AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from a currently supported version, to a newer supported version. - By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. - An upgrade expert will then review your plan, and offer advice and suggestions to ensure successful upgrade through proper planning and testing.
Note: - If currently on an unsupported version, it will be necessary to review the Upgrade Guide for options to get to the latest supported version. - Open a regular Support case at www.bmc.com/support for specific technical questions.
How does the AMIGO Program assists during Control-M upgrading? - The AMIGO program consists of a Starter Phase and a Review Phase. Each phase is initiated by opening an AMIGO support case and ends when the case is closed. - In the Starter Phase, an AMIGO Starter case is opened. * Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade, and address any questions you may have. * The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan. - In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date. * A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions. * As needed, a follow-up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.
How do you start the AMIGO Program with the Control-M Support Team? - To proceed with the AMIGO Starter case, please download the attached AMIGO Spreadsheet and fill in the details on the "AMIGO Questionnaire". - Send the completed copy to BMC Support for review. - BMC Support will contact you and provide you with relevant AMIGO Checklist based on your upgrade environment. - Do open the AMIGO Starter / Review case by one of the following methods. Please be sure to include the word “AMIGO” in the description when opening the issue. E-Mail: customer_support@bmc.com Support Central: https://www.bmc.com/support/support-central.html Support Hotline: 1-800-537-1813.