After installing a plugin (i.e. Control-M for SAP, Peoplesoft, Advanced File Transfer, etc.) the plugin does not appear in the Control-M Configuration Manager GUI?




 

Cause:
The Control-M/Server has not yet interrogated the Control-M/Agent for a new list of installed plugins (CMs)

Solution:
1. Wait for the Control-M Server to interrogate the Control-M Agent for the new list of installed Control-M Module.

2. One can use the 'ctmgetcm' utility to force the Control-M/Server to interrogate the Control-M/Agent for a list of installed plugins.
   The CCM will update shortly after this list is returned.
   The command to issue on the Control-M/Server is:
   ctmgetcm -NODEID {agent_hostname} -APPLTYPE "*" -ACTION get

Addtional Information:
If the Control-M Server platform is Windows 2012, please issue the ctmgetcm command with "run as adminstrator" permission as below procedure
- Right click the cmd.exe (one can use the search feature to find it)
- Select 'run as administrator'
- Issue the ctmgetcm command