How to configure the Remedy Connection Parameters for Control-M - Remedy Integration?

Knowledge Article

How to configure the Remedy Connection Parameters for Control-M - Remedy Integration?
How to configure the Remedy Connection Parameters for Control-M - Remedy Integration?
Control-M/Enterprise Manager
Control-M/Enterprise Manager
For all version of Control-M/Enterprise Manager
Control-M/Enterprise Manager
Control-M/Enterprise Manager
For all version of Control-M/Enterprise Manager
Questions:
- How to configure the Remedy Connection Parameters for Control-M - Remedy Intergration?
- How to set up Remedy integration in Control-M/Enterprise Manager or Control-M/Server?
- What is the command to configure the Remedy Integration in Control-M/Enterprise Manager or Control-M/Server?
 

Answer:
- emremedy_configure (Control-M/Enterprise Manager)
  The utility is located in ctm_em/bin (UNIX) and <EM home>\bin (Windows)

- ctm_remedy_configure (Control-M/Server)
  The utility is located in $home/ctm_server/scripts (UNIX) and <CTM server home>\Exe (Windows)

- The above interactive utilities can be used to configure the connection to the Remedy server and test the connection with the new parameters. These utilities enable you to set the Remedy server hostname, port, username, and password.

- The following describes the procedures to configure Remedy connection parameters:
To configure Remedy connection parameters:
1. From a command line, type one of the following:
     - emremedy_configure (Control-M/EM)
     - ctm_remedy_configure (Control-M/Server)
2. Select the appropriate menu items and type the required information.
3. Type s to save the configuration settings

For more information, please consult the Control-M Workload Automation Administrator Guide:

- Explanation of the Remedy configuration parameters
1) Remedy Server Name :
Remedy server hostnamename. and in case there remedy server is in a server group environment behaving as load balancer it should be the load balancer name
 
2) Remedy Server Port :
It is usually set to Zero if using port mapper. If not using port mapper and have configured any server specific port then one needs to use that port number
 
3) Remedy User Name - the user used to login Remedy server :
the Remedy user that logs onto Remedy server
 
4) Login User - used to create HelpDesk ticket in Remedy 6 :
This is the user that is able create a ticket. This user should have a fixed license
 
5) First User Name - used to create incident ticket in Remedy 7 :
This the first name used to create the Remedy  
This user will be used as a Customer contact for the incidents created from Control M
 
6) Last User Name - used to create incident ticket in Remedy 7 :
This the last name used to create the Remedy  
This user will be used as a Customer contact for the incidents created from Control M

 
-  Additional fields can be supplied to the Remedy ticket by updating the RemedyConf.xml file in the (EM default path)\Data\REMEDY

As an example to add the serviceCI field add the following:

===
                      <RemedyField>
                            <Name>ServiceCI</Name>
                            <Id>303497300</Id>
                            <DataType>4</DataType>
                            <Value>Control-M</Value>
                    </RemedyField>
 ===

Add this after:
<Type>Open</Type>
<SchemaName>HPD:HelpDesk</SchemaName>
<ResolveRealFormID>No</ResolveRealFormID>
<RealFormFieldID/>
-<RemedyFields>
 

Additional Information:
- The Remedy Incident Information are saved in the RemedyConf.xml file under
   Control-M/EM:
   ctm_em/etc/cli/data/REMEDY (UNIX) or <EM home>\data\REMEDY (Windows)
   Control-M/Server:
  $home/ctm_server/data/REMEDY (UNIX) or <CTM server home>\data\REMEDY (Windows)

  

Legacy ID:KA319353

 
Control-M/Enterprise Manager
Control-M/Enterprise Manager
For all version of Control-M/Enterprise Manager
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