In BMC Helix Continuous Optimization BHCO) or TrueSight Capacity Optimization (TSCO),  how to find and send the ETL logs to Technical Support?

You can watch this video to see how to collect ETL logs in debug mode:

To export an ETL run logs, follow these steps:

• Access the TSCO Web Console
• Navigate to Administration > ETL & SYSTEM TASKS > ETL tasks
• Find the ETL you want to gather logs from and select the View details icon on the corresponding row
  
  

  Accessing the ETL log files - View details icon

• Clicking the Collect Logs button will create a log file zip (with the extension '.pout'):

   

  The *.pout file created by the Collect logs option can be sent to BCO Technical Support as it includes all of the log files associated with the ETL execution.

For instructions on how to send this information to support see KA 000097282: Sending files to BMC support (https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000097282)

ALL BCO versions - How to generate the complete debug CSV file for advanced debugging

It is possible to edit the ETL run configuration and specify a custom limit of rows (default: 1000) that are saved in the debug CSV file.

Changing the default number of rows in the CSV debug file

For instructions on how to send this information to support see KA 000097282: Sending files to BMC support (https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000097282)