After deployment installation of Control-M MFT on top of Control-M AFT 8.2.00, all accounts disappeared and Accounts file is empty

Knowledge Article

Article Number

000327466

Old Article Number

000124443

Article Type

Solutions to a Product Problem

Title

After deployment installation of Control-M MFT on top of Control-M AFT 8.2.00, all accounts disappeared and Accounts file is empty

Summary

Control-M Managed File Transfer 9.0.00

Product

Control-M Managed File Transfer

Component

Control-M/CM for Advanced File Transfer

Applies to

Control-M Managed File Transfer 9.0.00 and Control-M for Advanced File Transfer 8.2.00

Problem

After deployment or installation of Control-M MFT (9.0.00 GA) on top of AFT 8.2.00, all accounts from the AFT disappear. (Accounts file is empty)

Cause

Defect: CAR00105622

Solution

Workaround:
1) Shutdown the File Transfer container on the Agent (stop_container)
2) Copy account file from the backup directory.

Attachment(s):