Control-M/Agent Filewatcher utility (ctmfw) does not find file(s) on Windows servers or shares, even though they exist and are readable to the user executing the utility

Knowledge Article

Article Number

000211746

Old Article Number

000072884

Article Type

Solutions to a Product Problem

Title

Control-M/Agent Filewatcher utility (ctmfw) does not find file(s) on Windows servers or shares, even though they exist and are readable to the user executing the utility

Summary

Control-M/Agent Filewatcher utility (ctmfw) does not find file(s) on Windows servers or shares, even though they exist and are readable to the user executing the utility

Product

Control-M/Agent for UNIX and Microsoft Windows

Component

Applies to

Control-M/Agent for UNIX and Microsoft Windows

Problem

Symptoms:

A filewatcher job stays executing and appears unable to detect the file. Running a Command type job that executes a "dir" command against the same file with the same job owner works just fine.
Running the filewatcher job in debug level 4 reveals the following message in the U_CTMFW*.log files in the Control-M/Agent's proclog directory:
U_CTMFW:OS_FILE_stat64: could not retrieve file attributes for <filename>

Cause

Solution

Legacy ID:KA378951

Grant the user the following permission on the file/folder: "Read extended Attributes".

This can be found by clicking the Advanced button on the Security tab of the File/Folder's properties, then selecting the "Effective permissions" tab.

Related Products:

Control-M/Server for UNIX and Microsoft Windows
Control-M/Agent for UNIX and Microsoft Windows

Attachment(s):