How to collect Pool and Record data from an appliance?

Use this article to determine when collecting this data is needed.

Use this article when the scan is executed by an outpost (mandatory in SaaS/ADE/Helix case)

This article completes this documentation page 

Step by step procedure:

1. Configure the appliance to record the next scan results: Administration > Discovery Configuration, set "Recording Mode" to "Record". 
2. If possible, wait until there are no other scans running.
3. If required by BMC Support, enable debug logs in the appliance UI, or in the proxy settings.
4. Create and start a Discovery run 
   1. Use the suitable procedures to scan an IP, an API or a cloud. 
   2. If required by BMC Support, enable the session logs from the Discovery run.
   3. Wait for the end of the scan.
   4. Check that the resulting scan contains the problem that you would like to report to BMC Support.
5. Collect the record and pool data with this documented procedure.

Afterwards, don't forget to:

1. Disable the record mode in In Administration > Discovery Configuration (set Recording Mode to "Off")
2. Disable debug logging if needed.

Please refer following video