Assistance from BMC Customer Success when planning for installation or upgrade of the BMC DB2 products consistently results in reduced customer issues, improved customer experience, and an overall reduction in the customer's effort. AMIGO for the Installation/Upgrade of DB2 family of products is designed to assist with planning and execution of the installation or upgrade of your BMC DB2 products and solutions. This program will consist of opening two BMC Support cases: the AMIGO Planning Case and the AMIGO Review Case.
Use the noted steps below to begin the program:
Step 1: The Amigo Planning Case
The AMIGO Planning case includes:
- Completing the Install Planning Tool for z/OS
- Discussing your installation/upgrade scenario with BMC Support
- Answering any questions on completing your installation plan
How to get started with the AMIGO Planning Case:
- Open a BMC Support case
- For Product, specify - Common Install – z/OS (latest version)
- Enter “AMIGO Planning” in the case subject.
- The Description should include:
- All Products/Solutions to be installed/upgraded
- Date Installation / Upgrade is scheduled to occur
- Submit the case
Once the case is opened, someone from BMC Technical Support team will contact you within 2 business days to provide an overview of the AMIGO program and expectations. Instructions will be provided to access the Install Planning Tool for z/OS. After completing the Install Planning Tool for z/OS, click on the print button and Save as a PDF. Send the PDF as an attachment using your AMIGO planning case. BMC Technical Support will contact you to review this information with you. It is also recommended to Save the Configuration to your local computer to be used by the tool later. The AMIGO planning case will be closed once all review activities are complete.
Step 2: The AMIGO Review Case
The AMIGO Review case includes:
- Notifying the BMC support team of the install/upgrade date
- Performing a final review of the completed installation planning document
- Answering any final questions
How to get started with the AMIGO Review Case:
- Open a BMC Support case two weeks prior to the installation/upgrade start date.
- For Product, specify - Common Install – z/OS (latest version)
- Enter “AMIGO Review” in the case subject.
- The Description should include:
- All Products/Solutions to be installed/upgraded
- Reference to the AMIGO Planning case number
- Date Installation / Upgrade is scheduled to occur
- Submit the Case
Once the case is open, someone from BMC Technical Support team will contact you to do a final review of your installation planning document and answer any questions. The case will remain open throughout the installation activity to be used for questions or issue response.
The AMIGO Review case will be closed when the installation/upgrade activity is complete.
After the installation/upgrade activity is complete, a final review meeting will be scheduled with the BMC sales team and Customer Support. |
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