Client Management - How to clear/reset the password for the 'admin' account - INCLUDES VIDEO

Knowledge Article

Client Management - How to clear/reset the password for the 'admin' account - INCLUDES VIDEO
It is possible to clear the password for the account 'admin' by running a query in the database.
BMC Client Management
Client Management
All versions of BMC Client Management (BCM)
BMC Client Management
Client Management
All versions of BMC Client Management (BCM)

How to reset the built-in "admin" account password ?


It is possible to reset the admin password with the help of DB queries.

Microsoft SQL server:

1. Open SQL Server Management Studio. (If it is not installed, it can be downloaded from Microsoft SQL Server Management Studio Express for 32-bit or 64-bit systems. 
2. Login as sa, the database owner or any account which has rights to write on the database and open a new query window.
3. Execute the below mentioned query, Make sure the client management database is selected at the top. 
User-added image
  
Update Administrators set Authentication=NULL, Password=NULL, SystemPasswordCheck=NULL where LoginName='admin';
 
4. Login to the console with username 'admin' and a blank password.
5. On login to the console, It will prompt with a dialog box to set the new password for 'admin' account.

For Oracle or Postgres database, use the management utilities provided with the database system to run the same query noted above.
    • For Oracle databases, the above query can be run using SQLPlus.
    • For Postgres databases, the above query can be run using psql utility or pgadmin.
    BMC Client Management
    Client Management
    All versions of BMC Client Management (BCM)
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