Please find the steps below:
1. Download the PATROL Agent package on the server where it needs to be installed.
2. Extract the installation package as appropriate to the operating system.
The package is extracted to the "bmc_products" directory host machine.
3. From the bmc_products directory, run the installation utility as the user account under which PATROL agent needs to run:
# ./RunSilentInstall.sh
4. As the root password is not specified in the installation package run the following as root after the installation has completed:
i) Inside <PATROL Install directory>/log/ directory, go to the latest folder created for installation.
For Example: <PATROL Install directory>/log/2015_10_01_15_21_16_install
ii) Give the execute permission to file "<Hostname>_<port>_install.log_rootscripts"
For Example: #chmod 755 <FQDN>_3181_install.log_rootscripts
iii) Run the "<Hostname>_<port>_install.log_rootscripts" as a root user.
For Example: #./<FQDN>_3181_install.log_rootscripts
iv) Verify any error observe in the output
If problem still persist while creating a package or installing PATROL Agent contact BMC customer support @customer_support@bmc.com with installation logs and operating system details.