The BMC Assisted Migration Offering (AMIGO) Program by BMC Customer Support is designed to assist the BMC Cloud Lifecycle Management (CLM) customers with the planning of upgrade of their CLM environments. The process begins an AMIGO Starter Issue is opened and the various details are provided with this document which contains a brief description of the process, a checklist of environmental information to capture and consider when planning the upgrade and links to other documents / manuals which will be helpful in performing the upgrade. The end result is to create a written Upgrade Plan which has been reviewed by BMC Support in advance of the actual upgrade.
Refer “BMC AMIGO Program, Overview” for more information about this offering.
BMC will provide collateral containing upgrade best practices compiled by BMC Customer Support. You can leverage this information to create your upgrade plan. BMC Customer Support will review your plan and offer advice to help ensure your success. Here are things to consider when upgrading or migrating:
Getting Started With AMIGO
You are now ready to start working with our BMC Technical Support team to:
To initiate the process, please open a support case with the subject of “AMIGO Starter” and attach details of the Amigo checklist and your support expert will guide you through the starter phase, reviewing your details and answering your questions. Once all initial questions are answered this concludes the Starter phase and you are ready to build your project plan and move on to the Review Phase.
AMIGO Review Phase
Once the environment details have been gathered and an Upgrade Plan checklist (AMIGO_CLM_ReviewPhase_Checklist) finalized, an “AMIGO Review” case needs to be opened by the Customer providing the written plan and dates for the activities.
During this phase, BMC Technical Support will work to:
Support shall require up to two weeks to review the plan and checklist provided and come up with the recommendations.
The purpose of AMIGO is to avoid any potential issues on the day of the upgrade. However, it is still possible that you will encounter a problem and need our help. In that unlikely event, please open a Support Case.