Login denied for user `patrol' -- invalid username/password, agent_configure.sh -a doesn't work The PATROL Agent server showed up with the following error: Suse Linux
[xxxxx]: pam_krb5[xxxxx]: no v5 creds for user 'patrol', skipping session cleanup sshd[12876]: pam_krb5[xxxx]: authentication fails for 'patrol' (patroll@myemailaddress.com): Authentication service cannot retrieve authentication info (Cannot contact any KDC for requested realm) The box seems to have kerberos enabled. |
PAM ( Pluggable Authentication Module ) may be a reason for the problem being faced. 1) If the /etc/patrol.d/security_policy directory exists, do the following as the root account:
a. # cd /etc/patrol.d/security_policy
b. Make a copy of the site.plc file and then 'vi' the site.plc file and add the following line to the [server] stanza and save:
pamservice = login
If the /etc/patrol.d/security_policy_v3.0 directory exists, do the following as the root account:
a. # cd /etc/patrol.d/security_policy_v3.0
b. Make a copy of the site.plc file and then 'vi' the site.plc file and add the following 2 lines to the
[authenticator] stanza and save:
provider = pam
service = login
Note: It is possible that both the /etc/patrol.d/security_policy and /etc/patrol.d/security_policy_v3.0 directories exist simultaneously.
Restart the PATROL Agent and check if the issue is resolved.
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