This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to
Article Number 000385088 for more information about troubleshooting BMC products in containers.
To fix a problem where there are too many Configuration Names in the Centralized Configurations please follow these steps:
1. Backup the existing configurations
a. From Admin Console, open the ‘Centralized Configuration Backups” link
b. Provide a Backup Name and Click on the “Backup” button
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c. In case you need to revert back, you can choose this backup and Restore
d. Backup will be created in following forms:
AR System Configuration Component_Backup
AR System Configuration Component-Setting Mapping_Backup
AR System Configuration Setting_Backup
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2. Open the “AR System Configuration Component” :
a. Perform an empty Search.
Note: If Unqualified Searches option are not allowed enter the symbol % either in the Type or Name field to bring you all results.
This will give you a list of all the Configuration Names.
This is an example:
b. The ones you want to keep MUST correspond (case-sensitive) to the following parameters:
| Component Type | Parameter | Filename | Location |
| com.bmc.arsys.flashboardServer | ARServerName | server.conf | ARSystem/flashboards |
| com.bmc.arys.server | Configuration-Name: | ar.conf / ar.cfg | ARSystem/conf |
| com.bmc.arsys.emaildaemon | com.bmc.arsys.emaildaemon.companionservername | EmailDaemon.properties | ARSystem/AREmail |
Each PluginServer_<server>_<plugin_port> refers to a separate plugin component and own pluginsvr_config.xml as listed below. Look for <pluginSvrName> tag in each pluginsvr_config.xml file for correct Configuration / Server Name
| Port (default) | Plugin component | pluginsvr_config.xml location |
| _9955 | Normalization Engine | AtriumCore/cmdb/plugins/ne |
| _9556 | Atrium shared plugin | AtriumCore/cmdb/plugins/shared |
| _9800 | Approval | ARSystem/approval *if not part of AR Server shared plugin |
| _9977 | FTS indexer | ARSystem/pluginsvr/fts/secondary |
| _9999 | AR Server shared plugin | ARSystem/pluginsvr |
c. Delete all entries for Configurations that you do NOT want to KEEP
i. This is where you would get into trouble so BE CAREFUL
Note: Deleting Configurations should NOT leave orphan records in related forms.
The filter "AR System Configuration: Delete Association Via Join" deletes the related records from the "AR System Configuration Component-Setting Mapping" form while the filter ,
"AR System Configuration: Delete Setting Via Join" deletes the related records from the AR System Configuration Setting" form
3. Check the AR System Configuration Generic UI form (from the Admin Console).
a. Ensure that all the menu options have the correct server names.
b. Ensure that clicking on each menu item/server name returns the correct data.
Note - > Upgrade Remedy platform to v20.02 is failing as there are incorrect server names in the centralized configuration form for com.bmc.arsys.pluginServer, components.
The invalid server names are of old Dev servers from where the environment is cloned from. Perform cleanup of the invalid entries using the above steps, to fix the issue.