Control-M for Advanced File Transfer job failed after file completed transferred of 100% but get "Error occurred while trying to close download / upload stream: Read timed out" error

Knowledge Article

Article Number

000330966

Old Article Number

000161353

Article Type

Solutions to a Product Problem

Title

Control-M for Advanced File Transfer job failed after file completed transferred of 100% but get "Error occurred while trying to close download / upload stream: Read timed out" error

Summary

Control-M for Advanced File Transfer job ended NOTOK after file completed transferred of 100% but get "Error occurred while trying to close download / upload stream: Read timed out" error

Product

Control-M for Advanced File Transfer

Component

Control-M for Advanced File Transfer

Applies to

All versions of Control-M for Advanced File Transfer and Control-M Managed File Transfer

Problem

- Control-M for Advanced File Transfer job ended NOTOK after file completed transferred at 100% and "Ended OK"
- Received the following "download" or "upload" error in the job sysout or output
Example 1: Error occurred while trying to close download stream: Read timed out
Example 2: Error occurred while trying to close upload stream: Read timed out
- For example,
1018 17:21:48:177 ctmag:   SYSOUT_TEXT = us: In Progress
   Transferred: 133193954   Elapsed: 2204 sec   Percent: 60   Status: In Progress
   Transferred: 155384750   Elapsed: 2569 sec   Percent: 70   Status: In Progress
   Transferred: 177591596   Elapsed: 2935 sec   Percent: 80   Status: In Progress
   Transferred: 199782558   Elapsed: 3300 sec   Percent: 90   Status: In Progress
   Transferred: 221977744   Elapsed: 3666 sec   Percent: 100   Status: Ended OK
   Error occurred while trying to close download stream: Read timed out

Cause

The destination FTP Server does not respond to Control-M for AFT to to close the data channel after completing the transfer of the file

Solution

Perform the below solution to resolve this error:

1. Go to the Control-M/Agent machine that is installed with the Control-M for Advanced File Transfer (AFT)
2. Navigate to <Control-M/Agent Home>/ctm/cm/AFT/data
3. Backup the Control-M for AFT configuration file - aft_configurable.properties
4. Search for "com.bmc.aft.configurable.ftp.failOnDestCloseDataChannel"
5. Change the value from "true" to "false"
6. Search for "com.bmc.aft.configurable.ccm.sock.timeout"
7. Change the value from "30" to "3600"
8. To apply the change, stop the container with command: ctmaftcontainer stop
9. Submit the Control-M for AFT job

Additional Information:
Control-M for AFT system parameters - com.bmc.aft.configurable.ftp.failOnDestCloseDataChannel
- When set to true, Control-M for AFT job will fail if closing the data channel to the destination file fails. (Default is true).
- For MFT systems, replace the AFT details above with MFT.

Attachment(s):