PATROL Agent is failing to start. Error snippets in the logs: Wed Sep 05 17:48:22 2020: ESS Error: ESS_Policy_BootStrapEE() failed >-1< Wed Sep 05 17:48:22 2020: ESS Error: PolicyLoad failed -1 >-1< Wed Sep 05 17:48:22 2020: ESS: exiting... |
The issue can occur on both Windows and Linux PATROL Agents. Reason:
The PATROL Agent may fail to restart after an over-the-top installation when chosen to not overwrite the security policies with the latest trial cert releases that are packaged with the product. Solution:
Select "overwrite" and run the installation utility again to update the system. The follow-on installation will skip items previously installed and make changes as needed only for this update. Specific steps for PATROL Agent on UNIX/Linux:
- Since the files in /etc/patrol.d were created by a previous install and not updated during this install (Overwrite Security was selected as False), the new install and security may not be pointing at the new install directory.
To correct this, perform the following:
$ su
# cd /opt/patrol/common/security/config_v3.0 # ./sec_configure.sh /opt/bmc/Patrol3 0 (Assuming that PATROL Agent was installed in /opt/bmc/Patrol3 and the security level is Basic (0))
- Start PATROL Agent again (as PATROL account). |