Adobe announced the end of development and distribution of Adobe Flash Player by the end of the year 2020. BMC has taken proactive steps over the recent releases to manage the deprecation of the Flash-based capabilities in the Remedy IT Service Management Suite (Remedy ITSM Suite). BMC has also been providing alternative solution capabilities for the majority of areas where Flash was used in the past. For more information, see Adobe Flash in Remedy in the Remedy IT Service Management version 20.02 documentation.

BMC's recommendation is to plan and prepare to upgrade the platform to 20.02 patch 2 in time to avoid any problems as a result of the Adobe Flash retirement at the end of the year.

Please go through below blog for more details on Roadmap of CMDB UI :
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/cmdb/blog/2020/05/18/bmc-cmdb-ui-and-the-path-ahead


Below are Frequently asked questions around this topic :

1. What will happen If I upgrade browser but don't upgrade Remedy

- The browser will stop supporting Flash content & you will not be able to access CMDB Old UI as It uses Flash.
- If you are planning to upgrade browser, you should upgrade Remedy to 20.02 Patch 2.

2. Is it necessary to upgrade if we are on 9.1.04 / 18.05 or 19.08 version ?

- CMDB New UI was introduced in 9.1.04 version with limited functionality.
- You will be able to perform only below operations with new UI in 9.1.04 :

• Reconciliation job with only Identify, Merge & Purge activities can be created or modified.
• Can configure Identification rules & Precedence rules.
• You can only view or run the Atrium Integrator job. Can’t create new Job from there.
• Can’t use CMDB Explorer to view/modify CI.  

3. What all features got introduced in New CMDB UI 18.05 & later versions ?

18.05
- New CMDB Explorer to view CIs and relationships
- Enhanced search with custom search options
- Move CMDB Definition Type across environments
   Doc : https://docs.bmc.com/docs/ac1805/18-05-enhancements-805340528.html

18.08
- Configurable Key Performance Indicators
- Permissions for the new CMDB UI
  Doc : https://docs.bmc.com/docs/display/ac1808/18.08+enhancements

19.02 
- Ability to archive CMDB data
- Create and edit CIs by using CMDB Explorer
   Doc : https://docs.bmc.com/docs/ac1902/19-02-enhancements-836466453.html

19.08
- New user interface for Class Manager
- Additional capabilities added to the new user interface of Atrium Integrator
- New user interface for Federation Manager
- Added impact simulation capabilities to the CMDB Explorer
- Cross launch BMC Discovery from the CMDB Explorer
- Saving search queries in the CMDB Dashboard UI
- Enhancements to Common Data Model
  Doc : https://docs.bmc.com/docs/ac1908/19-08-enhancements-877695217.html

20.02
- Graphical Query Builder for creating a search query
- Mapping complex queries to classes
- Enhancements to Common Data Model
- Ability to search for relevant help content within the BMC CMDB UI
  Doc : https://docs.bmc.com/docs/ac2002/release-notes-and-notices/20-02-enhancements

20.02 Patch1 / 20.08
- View Atrium Integrator jobs for selected Directory
- Creation of federated classes from the new Class Manager
- Definition of federation plug-ins
- Cross-launch of Atrium Impact Simulator and Product Catalog
- View Audit information from new UI.
 

4. Do we have to upgrade ITSM to use all features available with New CMDB UI?

- No, you just need to upgrade platform i.e. AR, CMDB & AI to 20.02 Patch 2 to use all features available with new CMDB UI.

5. What will happen to Old CMDB UI (Flex) with 20.08 version?

- CMDB Old UI will be still available to use for next few releases.
- Only problem is with most of the browsers which are going to stop supporting Flash.

Impact of Adobe Flash end-of-life on ITSM and replacement options

• https://docs.bmc.com/docs/display/itsm2002/Impact+of+Adobe+Flash+end-of-life+on+ITSM+and+replacement+options

• https://docs.bmc.com/docs/display/itsm2002/Adobe+Flash+replacement+options+when+upgrading+ITSM+from+version+9.1.03+or+earlier+to+20.02.02

NOTE:  The Minimum version required to leverage the flash replacement capabilities is 20.02 patch 1. 
BMC recommendation for new customers, yet to upgrade, is to  upgrade straight to 20.02 patch 2.

Alternatives for customers who are not able to upgrade to Flash-free versions of BMC products

The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated versions of the Flash Player and browsers requires you to turn off automatic updates. This approach should be carefully considered and be in alignment with your company's security group recommendations.

Important

The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

Example AllowListPattern configuration
EnableAllowList=1
AllowListUrlPattern=http://<TSIM-Server-FQDN>
AllowListUrlPattern=https://<TSIM-Server-FQDN>
AllowListUrlPattern=http://<MidtierServer>:<port>
AllowListUrlPattern=https://<MidtierServer>:<port>
For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide  .

2. Push the mms.cfg file to all browsers that need to continue to use Flash.
3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
   For information about Flash Player automatic updates, go to https://helpx.adobe.com/flash-player/kb/flash-player-background-updates.html  .

Tested browser version	Vendor support
Microsoft Internet Explorer 11	https://docs.microsoft.com/en-us/lifecycle/announcements/update-adobe-flash-support
Mozilla Firefox 83	https://support.mozilla.org/en-US/kb/end-support-adobe-flash
Google Chrome 86	https://support.google.com/chrome/a/answer/7084871?hl=en