The storage patterns rely on software components such as SMI-S providers to discover the storage systems by the API calls to the storage systems. Because some connectivity issues may exist and cause the storage discovery to fail, it is highly recommended to test the connection to these specific software components.

Pre-requisites

Identify from the Sentry website which troubleshooting tool can be used according to the technology that you have in your environment, these files are available at https://www.sentrysoftware.com/support/troubleshooting-tools.asp.

The Troubleshooting Tool provided by Sentry Software requires Java v1.6 or higher to operate properly.

Troubleshooting steps: 

1)  Run Telnet command to the storage system host from the ETL server

$ telnet [storage_system_hostname] [port]
Trying XX.XX.XX.XX...
Connected to [storage_system_hostname].
Escape character is '^]'.

2)    If test 1 is successful, execute the troubleshooting tool from the ETL server by using an X-window utility
 
(A) If using Xming, follow these instructions:
Before starting the Xserver, edit the startup string and add the -ac switch: -ac disable access control restrictions




(B) If using Putty, make sure it has X11 forwarding enabled.
 


(C) Set the DISPLAY variable to the local machine.

(D) Place the jar file onto any directory on the ETL server

(E) Execute the troubleshooting tool from the jar file. 

[root@~]# chmod +x [troubleshooting_tool_file].jar
[root@~]# export DISPLAY=XX.XX.XX.XX:0.0
[root@~]# java -jar [troubleshooting_tool_file].jar



3) Once the tool has run and logged messages in the screen, Click on "Save…" button to export the connection test results into a text file. You can then send this information to BMC Technical Support for further debugging.

NOTE: The Netapp ONTAP ETL retrieves the metrics from the DATA ONTAP API.
It uses the NetAPP REST  https  protocol and no commands are sent to the Storage System or the Brocade Switch.