Control-M workload Archiving 9.0.20 Connection looks good in the Control-M Configuration Manager, but when doing an archive search get message "Failed to connect to Workload Archiving Server"

1) Backup and then edit ~/ctm_em/etc/domains/communication.xml file on distributed machine, and add "ARC" scope to define listen port for Archive Thrift server:
<scope name="ARC">
    <variable name="ListenPort" value="port number"/>
  </scope>

Save file.

2) Please ask your network administrator to open the defined port between Primary and Distributed environment.


3) Stop and start archive server, by running the following command on the archive server system:
> arc_stop_server
> arc_start_server
 

4) Now the archive is listening on the port defined. You can check the Thrift URL and port by running on distributed, this will show the port being used.
> arc_test_configuration


Additional Information:
Customers viewing this solution may find value in the following self-help Connect with Control-M video.