AMIGO Program The BMC Assisted MIGration Offering, or AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from an older, to a newer supported version. By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. An upgrade expert will then review your plan, and offer advice and suggestions to ensure success through proper planning and testing. The AMIGO program consists of a Starter Phase, and Review Phase. Each phase is initiated by opening a support case with on-prem BMC Discovery, and ends when the case is closed. • Starter Phase In the Starter Phase, an AMIGO Starter case is opened. Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade, and address any questions you may have. The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan. • Review Phase In the Review Phase, an AMIGO Review case is opened preferably two (2) to three (3) weeks prior to the actual upgrade date. When opening the AMIGO Review case, remember to submit your upgrade plan as well as any additional information that was discussed during the Starter Phase. A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions. The AMIGO Review case will be closed once the review has been completed. • How to get started? You can open the AMIGO Starter case by emailing customer_support@bmc.com, calling Customer Support @ 1-800-527-1813, or clicking this link. Please be sure to include the word “AMIGO Starter” in the description of your issue. See attached document for further links and details. |