PATROL Agent: Installation fails on Windows servers with error “the program cannot start because api-ms-win-ccrt-locale-l1-1-0.dll is missing from your computer”.

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PATROL Agent: Installation fails on Windows servers with error “the program cannot start because api-ms-win-ccrt-locale-l1-1-0.dll is missing from your computer”.
PATROL Agent: Installation fails on Windows servers with error “the program cannot start because api-ms-win-ccrt-locale-l1-1-0.dll is missing from your computer”.
PATROL Agent
PATROL Common Install
PatrolAgent versions 10.0 and above.
PatrolAgent installation fails on windows servers with error “the program cannot start because api-ms-win-ccrt-locale-l1-1-0.dll is missing from your computer”.
 
Missing or corrupt api-ms-win-crt-locale-l1-1-0.dll on the server.
PatrolAgent installation fails on windows servers with error “the program cannot start because api-ms-win-ccrt-locale-l1-1-0.dll is missing from your computer”.

The api-ms-win-crt-locale-l1-1-0.dll is a Microsoft dll. This message generates when the dll is missing or corrupted on the server.
This gets installed with C++ redistributable package and windows update.

Follow the below steps to troubleshoot this:
  1. Check if there are any pending windows update on the server under Control Panel\All Control Panel Items\Programs and Features\view installed update option on the server.
  2. Check and compare if working and non-working servers have same redistributable package under Control Panel\All Control Panel Items\Programs and Features\uninstall a program option.
  3. Check with admin team if any patching failed or is complete for the server in question
Install the remaining updates, C++ package if it’s missing.

Run sfc /scannow (system checker) with the help of system administrator if the issue still happens.

Note: sfc /scannow is system file checker which needs to be run by system admin. It is not a BMC provided command.
 
PATROL Agent
PATROL Common Install
PatrolAgent versions 10.0 and above.
PATROL Agent
PATROL Common Install
PatrolAgent versions 10.0 and above.
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