PATROL Agent - Unable to install patrol agent using silent package Sample error message in installation logs:
Installation/upgrade failed.
The user log contains the following fatal errors:
Unable to create child process to run script [C:\Program Files\BMC Software\common\security\bin_v3.0\Windows-x86-64\sec_policy.exe].
Please refer to log file for more details
Unable to execute script [%{/BMC/INSTBASE}common\security\bin_v3.0\Windows-x86-64\sec_policy.exe -i "%{/BMC/INSTBASE}common\patrol.d\esilib.reg_tmpl" -o "%{/BMC/INSTBASE}common\patrol.d\esilib_0a.tmp" -e "BIN\bmcesi140.dll" -s "none"] for product [patconfv3].
Refer to the install log file for more details.
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This error has a wide root causes. Here are listed some of the probable solutions: - Recreate the package and select the option 'Overwrite current security configuration...' to YES - Edit the install.ctl file (included in the deployable package) and update the variable [SETP]/BMC/SECURITY/OVERWRITE from NO to YES - Edit the install.ctl file (included in the deployable package) and update the variable from [SETP]/BMC/COMMON/DIR= to [SETP]/BMC/COMMON/DIR=common - Run the package installation as follows - 'RunSilentInstall.exe -no_backup' - Use the latest PATROL Installer available. Use the latest TrueSight version available. There are multiple defects in old installers version which are now fixed and this message is common. - Validate there is a dedicated account in the Windows OS for patrol monitoring. This should match to install.ctl variable [SETP]/ACCOUNT/Quotedlogin - Validate the [SETP]/ACCOUNT/passwd= variable in install.ctl file is not empty - Check the patrol installer, the PATROL Agent and the KM's to be installed are compatible with the Windows OS version - If this is an upgrade task, check the patrol security configured in the deployable matches the current patrol settings Go to ...BMC Software\common\security\bin_v3.0\Windows-x86-64 and execute the script esstool.exe in a cmd window. This will give you the current security level |