Discovery onPrem: What logs should be sent to support in case of an unexpected scan result?

Knowledge Article

Discovery onPrem: What logs should be sent to support in case of an unexpected scan result?
BMC Discovery
BMC Discovery
All versions
BMC Discovery
BMC Discovery
All versions

What logs should be sent to support in case of an unexpected scan result

The best is to start searching first our KB and troubleshooting guides. Discovery is a mature product, our KB has good chance to contain the solution, a workaround, or more details that will help you to prepare the next steps faster.

If you need further assistance, check the DiscoveryAccess that generated the unexpected scan result and check the end state. 

DiscoveryAccess.end_state
GoodAccessErrorNoAccessNoResponseUnsupported
Device

snmp case: device capture 

missing EOL:  click here

custom pattern: click here

other cases: record/pool

 

ECA error: record/pool

other error: contact support

debug logs (discovery or outpost) collected during a credential test

unix/linux: session logs

nmap <ip> from Discovery or an outpost

snmp: device capture 

other cases: debug logs (discovery or outpost) collected during a scan

 

 

 




 
BMC Discovery
BMC Discovery
All versions
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