Knowledge Article
Remedy - Server - How to change/reset the Remedy Application Service Password - INCLUDES VIDEO
Remedy - Server - How to change/reset the Remedy Application Service Password
Remedy AR System Server
AR System
Remedy AR System Server
How to change/reset the Remedy Application Service Password. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Follow these steps: 1- Make sure the user is part of the Administrator group. 2- Go to AR System Administration > AR System Administration Console 3- Go to System > General > Server Information 4- In the Server Information form select the Connection Settings tab. - Change the Application Service Password with the new password. Note: In a server group environment this password should be the same across all servers. Otherwise some functionalities for example approvals will fail when a server attempts to communicate to another server and there is a mismatch on the password between the servers. 5- Press Apply and OK. 6- Restart AR System (required). Related information Remedy - Email Engine - How to change/reset the Remedy Application Service Password for the E-mail Engine Remedy - Flashboards - How to reset/change the Application Service Password for the Flashboards server Documentation: RApp Password form VIDEO |
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