Is there a way to manually process CAI Events that failed with errors?

Knowledge Article

Is there a way to manually process CAI Events that failed with errors?
Is there a way to manually process CAI Events that failed with errors?
BMC Service Request Management
BMC Service Request Management
SRM
BMC Service Request Management
BMC Service Request Management
SRM

If there is an error during the submission of a Service Request, there is a record created in CAI events. How do we manually process these Requests after we correct that error.

Example: A user submits a Service Request and the Request status shows "Planning". If this user's profile is missing some information, it errors out on SRM:Request and a record is created in CAI:Events.
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

There are two options available

- Retry via affected SRM:Request record

- Retry via failed CAI:Events record (Failed records for fulfillment creation will be SRM_OUT_CREATE_APP_REQUEST)

NOTE - If the CAI:Events failure was due to an issue with existing foundation or other data on the box (as opposed to a mapping value in the SRD), that issue will need to be corrected/addressed before reprocessing the failed CAI:Events record.

Please see the attached video for a demonstration of each method.


 
BMC Service Request Management
BMC Service Request Management
SRM
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