How to retrieve the TrueSight Capacity Optimization (TSCO) Integration Studio logs

Knowledge Article

How to retrieve the TrueSight Capacity Optimization (TSCO) Integration Studio logs
How to retrieve the TSCO Integration Studio log
TrueSight Capacity Optimization
Capacity Optimization
TSCO IS 10.X,11.x
TrueSight Capacity Optimization
Capacity Optimization
TSCO IS 10.X,11.x
How to get the logs from TSCO Integration Studio?

To export the Integration Studio log, follow these steps:

  1. start Integration Studio
  2. select Help > About BMC TrueSight Capacity Optimization - Integration Studio from the menu
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  3. click Installation Details
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  4. click Configuration > view Error log 
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  5. when prompted, open the file with a text editor (such as Notepad) and save it to your local filesystem
Advanced - setting the log level to "Debug"
If the log does not contain any useful data, you can raise the log level to debug following these steps:
  1. close Integration Studio
  2. open the file <ISworkspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings\com.bmc.cpit.eds.prefs and append this string to its content:
    logging.level=DEBUG
  3. restart Integration Studio
  4. reproduce your issue to generate more detailed logs
  5. repeat the steps of the standard procedure to retrieve the error log
TrueSight Capacity Optimization
Capacity Optimization
TSCO IS 10.X,11.x
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