Track-It! 11.xx:How to install the Remote Host software in "Stealth" mode and/or turn off the "Confirm before connect" prompt in Track-It!?

Knowledge Article

Track-It! 11.xx:How to install the Remote Host software in "Stealth" mode and/or turn off the "Confirm before connect" prompt in Track-It!?
Track-It! 11.xx:How to install the Remote Host software in "Stealth" mode and/or turn off the "Confirm before connect" prompt in Track-It!?
Track-It!
Track-It!
Track-It! 11.4 SP1 Remote
Track-It!
Track-It!
Track-It! 11.4 SP1 Remote
How do I configure the Remote Control Host on the workstations so that the icon is hidden and the confirmation prompt doesn't appear on the workstation?

Option 1- Hide the Remote icon, and keep the "Confirm Access" prompt (unless the computer is locked or a user is not currently logged on)

  1. Close Technician Client.
  2. On the Track-It! server open the following directory, depending on whether Track-It! was installed new or upgraded from a prior major version (default):

    New installations of Track-It!
    C:\Program Files(x86)\BMC Software\Track-It!\Track-It! Server\Installers\Remote

    Upgrade installations from a prior major version
    C:\Program Files\Numara Software\Numara Track-It!\Track-It! Server\Installers\Remote
  3. Backup the existing RemoteInstallerPackage-en.zip file.
  4.  Download the new zip file for Track-It! 11.4 called RemoteInstallerPackage-en_Option1.zip.
  5. Rename the zip file to remove the "_Option1" from the end.
  6. Once renamed, copy the RemoteInstallerPackage-en.zip file to the ..\Track-It! Server\Installers\Remote directory.
  7. Re-open Technician Client.
 When taking control of a workstation in Technician Client, if the remote machine does not yet have the Remote Host installed, or if the Remote Host is an older version and is already running in a hidden mode, it will automatically be installed in "stealth", and will prompt the user when taking control if the user is logged on.  

Option 2 - Hide the Remote icon, and disable the "Confirm Access" prompt.
 
NOTE: This is typically not recommended for externally facing machines as this could be a security risk.  
Instructions:
  1. Close Technician Client.
  2. On the Track-It! server open the following directory, depending on whether Track-It! was installed new or upgraded from a prior major version (default):

    New installations of Track-It!
    C:\Program Files(x86)\BMC Software\Track-It!\Track-It! Server\Installers\Remote

    Upgrade installations from a prior major version
    C:\Program Files\Numara Software\Numara Track-It!\Track-It! Server\Installers\Remote
  3. Backup the existing RemoteInstallerPackage-en.zip file.
  4.  Download the new zip file for Track-It! 11.4 called RemoteInstallerPackage-en_Option2.zip.
  5. Rename the zip file to remove the "_Option2" from the end.
  6. Copy the RemoteInstallerPackage-en.zip file to the ..\Track-It! Server\Installers\Remote directory.
  7. Re-open Technician Client.
 When taking control of a workstation in Technician Client, if the remote machine does not yet have the Remote Host installed, or if the Remote Host is an older version and is already running in a hidden mode, it will automatically be installed in "stealth", and will not prompt the user when taking control.  

Option 3 - Show the Remote icon, and disable the "Confirm Access" prompt (unless the computer is locked or a user is not currently logged on).
 
Instructions:
  1. Close Technician Client.
  2. On the Track-It! server open the following directory, depending on whether Track-It! was installed new or upgraded from a prior version (default):

    New installations of Track-It!
    C:\Program Files(x86)\BMC Software\Track-It!\Track-It! Server\Installers\Remote

    Upgrade installations from a prior major version
    C:\Program Files\Numara Software\Numara Track-It!\Track-It! Server\Installers\Remote
  3. Backup the existing RemoteInstallerPackage-en.zip file.
  4.  Download the new zip file for Track-It! 11.4 called RemoteInstallerPackage-en_Option3.zip.
  5. Rename the zip file to remove the "_Option3" from the end.
  6. Copy the RemoteInstallerPackage-en.zip file to the ..\Track-It! Server\Installers\Remote directory.
  7. Re-open Technician Client.
 
When taking control of a workstation in Technician Client, if the remote machine does not yet have the Remote Host installed, or if the Remote Host is an older version and is already running in a hidden mode, it will automatically be installed, and will not prompt the user when taking control if the user is logged on.
 
Installing the Remote Host Software Manually on Each Machine
 
Option 1 - Hide the Remote icon, and keep the "Confirm Access" prompt (unless the computer is locked or a user is not currently logged on)
 
  1.  Download the installer called Option1.exe.
  2. On the machine(s) you would like to manually install the Remote Host on, run the executable.
 
Option 2 - Hide the Remote icon, and disable the "Confirm Access" prompt.
 
NOTE: This is typically not recommended for externally facing machines as this could be a security risk.
  1.  Download the installer called Option2.exe.
  2. On the machine(s) you would like to manually install the Remote Host on, run the executable.
 
Option 3 - Show the Remote icon, and disable the "Confirm Access" prompt.  
  1. Download the installer called Option3.exe.
  2. On the machine(s) you would like to manually install the Remote Host on, run the executable.
 
NOTE: If the Track-It! 11.4 Remote Host software is already installed, the new configuration settings will not take effect unless the Host software is first uninstalled and the host machine is rebooted. Please see How to uninstall the Remote Host software for instructions on removing the Remote Host software
  •  
    Track-It!
    Track-It!
    Track-It! 11.4 SP1 Remote
    Attachment(s):
    Option1
    Option3
    Option2
    RemoteInstallerPackage-en_Option1
    RemoteInstallerPackage-en_Option2
    RemoteInstallerPackage-en_Option3