Information on Remedy Smart Reporting Installation, Configuration and FAQ |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. 1. Installing BMC Remedy Smart Reporting: https://docs.bmc.com/docs/brid2002/installing-bmc-remedy-smart-reporting-908971938.html 2. Verify whether is possible to login into Smart Reporting Direct URL: Default User Name/password: siadmin/siadmin For 20.02 and ahead - External Tomcat: http(s)://SmartReporting_hostname:<port>/SmartReporting/ For 19.08 and below - Bundled Tomcat: http(s)://SmartReporting_hostname:<port>/ 3. Perform the Smart Reporting onboarding in order to import Remedy Users into Smart Reporting console: https://docs.bmc.com/docs/sr2002/onboarding-users-by-using-the-remedy-smart-reporting-admin-console-908957004.html Note: It is recommended to install Remedy Smart Reporting before Remedy IT Service Management (ITSM) but onboard only after ITSM, Service Request Management (SRM) and Service Level Management installation (SLM) installation. It is important to clarify that the onboarding process is required to be performed only one time for "Single" tenancy. If for any reason, a "re-onboarding" is required, it will be necessary to do an "off-boarding", then, to use the "Clean up database" option from the Admin Console page, to finally perform the onboarding again. In this scenario, all content (reports, views, dashboards, etc. including custom content) and users will be deleted from Smart Reporting. 4. Import the OOTB contents using content Import: https://docs.bmc.com/docs/sr2002/importing-out-of-the-box-content-908957010.html Go to To import out-of-the-box reporting content and perform all the steps. On the system on which Remedy Smart Reporting is installed, open the following URL in a web browser: http://<Reporting Server HostName>:<Port>/AdminConsole/ Click the Import Content tab. 5. Configuring BMC Remedy Mid Tier to access BMC Remedy Smart Reporting: https://docs.bmc.com/docs/sr2002/configuring-remedy-mid-tier-to-access-remedy-smart-reporting-908957016.html 6. Verify Smart Reporting cross launch: Login into Remedy and verify whether is possible to launch Smart Reporting. 7. Administering BMC Remedy Smart Reporting: https://docs.bmc.com/docs/sr2002/administering-908957617.html 8. Audit Reports: https://community.bmc.com/s/article/Remedy-Smart-Reporting-How-to-set-up-Audit-Reports FAQs and additional resources for BMC Remedy Smart Reporting: https://docs.bmc.com/docs/sr2002/faqs-and-additional-resources-908957936.html |