This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to
Article Number 000385088 for more information about troubleshooting BMC products in containers.
In Smart Recorder, the first @someString search will be for a customer (i.e. user) and that search is on CTM:People. Once we select the customer (i.e. @app and select App Admin perhaps), any subsequent @someString search will search both CTM:People and AST:BaseElement since we may wish to add additional users or an asset.
Smart IT attempts to match the search string against a number of fields on AST:BaseElement. In the example below the search was @DEL.
The following highlights the fieldIds with Field Name (Field Label) where we check for a match with the search string on AST:BaseElement:-
(NOTE: @DEL was entered after the customer had been selected in Smart Recorder in this example)
...'240001002' LIKE "DEL%" - Model Number (Product Name+)
OR '200000020' LIKE "DEL%" - Name (CI Name*)
OR '200000001' LIKE "DEL%" - Serial Number (Serial Number)
OR '260100004' LIKE "DEL%" - Tag Number (Tag Number)
OR '210000000' LIKE "DEL%" - Asset ID+ (CI ID+)
The text file attached shows the relevant activity produced in a debug UX log file when performing an asset search from Smart Recorder and the attached screenshot shows the pop-up with the list of people (zero in this example) and assets (3 in this example) found.