How to synchronize users that are a part of Smart Reporting Custom App Users group when Remedy IT Service Management (ITSM) is not installed? |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. From Smart Reporting 18.08 onwards, if Remedy IT Service Management (ITSM) is not installed, users can be added into Remedy Smart Reporting from the Smart Reporting Custom App Users group available in AR System. Up to seven users that are part of this new group can be onboarded. While synchronizing with Remedy Smart Reporting, the Remedy Smart Reporting User Sync utility syncs only these seven users to Remedy Smart Reporting. Note:
Refer below documents for more details: https://docs.bmc.com/docs/itsm1808/bmc-remedy-smart-reporting-version-18-08-enhancements-817896028.html#BMCRemedySmartReportingversion18.08enhancements-SupportforonboardingandsynchronizingusersfromtheSmartReportingCustomAppUsersgroup https://docs.bmc.com/docs/sr2002/automatically-synchronizing-remedy-ar-system-users-to-remedy-smart-reporting-908957659.html#AutomaticallysynchronizingRemedyARSystemuserstoRemedySmartReporting-SynchronizingusersthatareapartoftheSmartReportingCustomAppUsersgroup |