Remedy - Server - How to install ARServer using Pause Mode

Knowledge Article

Article Number

000214565

Old Article Number

000144519

Article Type

FAQ/Procedural

Title

Remedy - Server - How to install ARServer using Pause Mode

Summary

How to install ARServer using Pause Mode

Product

Remedy AR System Server

Component

AR System

Applies to

AR System Server

Question

How can I install ARServer with Pause mode?
The AR System Installer can be executed in a PAUSE mode.

This allows the installer to be paused in order to:

Manually start/restart AR Server in case the installer is not able to correctly start it
Put newer libraries and executables in place after the 'out of the box' installer copies the AR System product files into the ARSystem Install directory.

Pause mode will pause the installer in 2 places:

Before the AR Server is started for the first time
After AR Server starts and before any imports take place.

Answer

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

The command to start it is (Run it as Administrator on Windows or as sudo in a shell)

Windows: setup.exe -Dbmc.install.PAUSE_MODE=true -i gui

UNIX: ./setup.bin -Dbmc.install.PAUSE_MODE=true

Once the prompts have been entered the installer will extract the files and then an “Installation Paused” popup will be presented.
This is when files can be modified or updated as necessary (typically for the first pause), or the AR server started/restarted (typically for the second pause).

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