Client Management: How to create and deploy Agent Rollouts to clients by using the push mode

Knowledge Article

Article Number

000265770

Old Article Number

000162830

Article Type

FAQ/Procedural

Title

Client Management: How to create and deploy Agent Rollouts to clients by using the push mode - INCLUDES VIDEO

Summary

Using BMC Client Management (BCM), the endpoints can be managed. In order to manage the endpoints the agent
needs to be installed who will communicate with the BCM master server. This article helps to set up a
new rollout from scratch to deploy BCM agents.

Product

BMC Client Management

Component

Client Management

Applies to

All BCM versions

Question

How to create new install rollout from scratch to install the BCM agents on my endpoints?
How to create new install rollout from scratch to install the BCM agents using push method?
How to install BCM agent automatically on the device?
How to install BCM agent manually on the device?

Answer

There are two ways of installing an agent with BCM, the push mode and the pull mode. The push mode is
the most used as it can be used to deploy any device that the rollout server can reach, without any manual
installation being required on each device.

Prerequisites:
Make sure the devices are set properly to be deployable:
Client Management: Why does my rollout fail to deploy? - Rollouts prerequisites.

Step 1 : Create a Rollout Configuration

Browse to Global Settings > Rollout > Right Click and select "Agent Rollout Wizard"
Make sure the options in the below screenshot are enabled on the Agent Rollout Page

Give Rollout a Name

This name can be important, as if it's also used as a rollout pull it will be easier to find it on the rollout
portal of the assigned rollout server.
The Operating System set here is of the type " Windows all Architecture " which support devices from
Windows 7 to Server 2016 of 32bit and 64bit architecture. There is no need to set it to a specific
OS/Architecture as this mode works perfectly fine.

Step 2: Add Configuration details:

Set the Parent Name

Note: this step only cover the basics. Most likely a relay list and/or a backup relay will have to be set instead.

Click Next

Step 3: Add targets and Account credentials (Remember that this account must be a admin level account)

Click on the highlighted option "Add a new administrator account"

Once clicked the option, a list of a available account credentials added originally to Global Setting Account
Credentials is displayed:

User-added image

It is possible to add new credentials as well, by clicking on "Create New Credentials".

Then populate device to which the BCM agent will be pushed:

Click on Verify Rollout tab placed at the bottom of the screen

The Verification Result must show as "Done" which means the credentials are valid and the Rollout can now
be used to be deployed on these targets

Click close and hit finish.

Step 4: Confirm the Confirmation page popup and start the rollout process.

Check the option "Automatic Rollout"

Once the rollout is installed successfully to the client , on the Status will show as Installed:

User-added image

Attachment(s):