How to install Remedy AR Server 19.02 using OpenJDK (Windows)

Knowledge Article

Article Number

000220131

Old Article Number

000165211

Article Type

FAQ/Procedural

Title

How to install Remedy AR Server 19.02 using OpenJDK (Windows)

Summary

Product

Remedy AR System Server

Component

AR System

Applies to

ARS1902, Windows

Question

Instructions on how to install OpenJDK on a Windows OS for Remedy 19.02

Please note, Remedy also supports OpenJDK 11
Remedy does not support Java version 9 , 10 and 12 because these Java versions are not supported by Oracle.
https://docs.bmc.com/docs/display/ars1902/19.02+enhancements

Answer

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

1 Download OpenJDK 11 from https://jdk.java.net/11/

2 Extract the zip file into a folder, e.g. C:\Program Files\Java\ and it will create a jdk-11 folder (where the bin folder is a direct sub-folder).
You may need Administrator privileges to extract the zip file to this location

3) Set the PATH

Select Control Panel and then System
Click Advanced and then Environment Variables
Add the location of the bin folder of the JDK installation to the PATH variable in System Variables
The following is a typical value for the PATH variable: C:\WINDOWS\system32;C:\WINDOWS;"C:\Program Files\Java\jdk-11\bin"

4 Set the JAVA_HOME:

Under System Variables, click New
Enter the variable name as JAVA_HOME
Enter the variable value as the installation path of the JDK (without the bin sub-folder)
Click OK
Click Apply Changes

5 To validate if the java path is correct, open up the Command Prompt and type java -version and see if it prints your newly installed JDK

Please note, if you're attempting to run the ARS installer (setup.exe) and OpenJDK is not configured correctly, you'll see the following error

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