| Component | Defect | Description |
| BMC Remedy AR System Server | SW00527118 | After you install BMC Remedy AR System 9.1.02.001 or 9.1.02.002 on BMC Remedy AR System 9.1 Service Pack 2, in Developer Studio > AR System Navigator > Applications > AR System Administration, some forms are not displayed in the object list. In addition, the roles that are assigned to the missing forms are deleted. |
| BMC Remedy AR System Server | SW00526168 | After you upgrade from BMC Remedy Action Request System version 9.1.00.001 to version 9.1.02, the following exception occurs when you add a AR System Server License:
Unknown system error:java.lang.
NullPointerException (ARERR 8790) |
| BMC Remedy Mid Tier | SW00503049 | When you use Mid Tier Configuration Tool to configure Smart Reporting with Crystal Report, the configuration fails and the BOXI/Crystal Report Server location is not saved. |
| BMC Remedy AR System Server | SW00504933 | In BMC Remedy Action Request System version 9.1.00, if you apply the SUBSTR filter on Text/Character fields that contain Unicode characters (for example umlauts and ß), the filter works incorrectly. |
| BMC Remedy Mid Tier | SW00505147 | In BMC Remedy Mid Tier 8.1.02, if you use ampersand (&) in a report name and attempt to modify the report, the report information is blank and displays the ARERR 9246 error. |
| BMC Remedy AR System Server | SW00519503 | In BMC Remedy AR System Server version 9.0.01, when importing active links, the import fails and the following error is displayed:
Active link does not exist on server; , 346,
The import file is in an incorrect format;
BOC_RQ_YW_MainForm_ATL_Submit_2, 412,
The import file is in an incorrect format;
String index out of range: -177, 412, |
| BMC Remedy Mid Tier | SW00525944 | If you open BMC Remedy Mid Tier 9.1.02 in Chrome browser, the scroll bar is missing in the RTF field, and as a result large data in the form is displayed outside the RTF field. |
| BMC Remedy Mid Tier | SW00509980 | When you log in to BMC Remedy Mid Tier 9.1.00 and open an incident, you can see extra space between the home page and the incident ID. When you click the extra space it redirects you to the homepage. |
| BMC Remedy Mid Tier | SW00508651 | In BMC Remedy Mid Tier 9.1.00, when a pop-up window is rendered it does not retain the encoded character string. The character field’s Expand Box decodes the encoded value of HTML special characters and converts "&"to "&". |
| BMC Remedy AR System Server | SW00521761 | In BMC Remedy AR System Server version 9.1.01, after applying a hotfix, change requests close with wrong dates. The Start Date and End Date is set as “01/01/1970 01:00:11 AM” instead of displaying the actual dates. |
| BMC Remedy AR System Server | SW00521764 | In BMC Remedy AR System Server version 9.0.01, when you execute a web service through filter the floating license is not released and the following error is displayed:
Web service Error:
ERROR (9130): Transport error:
415 Error: Unsupported Media Type |
| BMC Remedy Mid Tier | SW00521824 | Using Change Field action on Field Valueinstead of Field Name for changing the field visibility through active link, results in display issues. The ITSM form is displayed at the bottom in the browser, with scroll bar and all the fields. |
| BMC Remedy AR System Server | SW00522121 | In German locale, the Date/Time format for CHAR fields is displayed in English. This issue occurs when you attempt to save modifications to an existing record. |
| BMC Remedy Mid Tier | SW00523926 | In BMC Remedy Mid Tier version 9.1.02, when you perform an advanced search that includes a date, the recent search labels, and saved search display epoch time for that date.
The epoch time for date is displayed as:
'Create Date' < "1488355200"
The correct date should be displayed as:
'Create Date' < "05/04/2017" |
| BMC Remedy AR System Server | SW00524393 | In BMC Remedy AR System Server, the Authentication Chaining Mode setting works incorrectly and prevents the user from upgrading to a newer version. |
| BMC Remedy AR System Server | SW00524489 | When you run a Direct SQL query in BMC Remedy AR System Server version 9.1.00, some of the fields at the bottom of the query are not parsed. |
| BMC Remedy AR System Server | SW00525287 | When you export the HPD: Help Desk file in XML format from BMC Remedy Developer Studio, the export fails and the following error is displayed:
"Failed to export to the file.ERROR (8790):
Unknown system error; java.lang.NullPointerException, 5190," |
| BMC Remedy AR System Server | SW00524858 | When you add or remove an object in the database table without commit, the issued DDL statements fail, and results in DB conflict. As a result, ServerJ exhibits inconsistent behavior. |
| BMC Remedy AR System Server | SW00525463 | In BMC Remedy AR System Server 9.1.01, for Diary Field Test Form the Diary field NULL qualification in the filter works incorrectly. |
| BMC Remedy AR System Server | SW00525379 | In BMC Remedy AR System Server 9.1.02 with Oracle database, the Set Fields action for active link generates invalid SQL and displays the following Oracle error:
The SQL database operation failed.: ORA-01722: invalid number (ARERR 552) |
| BMC Remedy AR System Server | SW00518257 | While consuming web service through a filter, if the user defines form mapping and if the same form is mapped to multiple XML elements defined in output mapping, then the server displays NullPointerException at run time. The following error is displayed:
java.lang.NullPointerException: null |
| BMC Remedy AR System Server | SW00525880 | The custom filter is not working with the merge execution option for the AR System Current License Usage form.
For more information, see Displaying and Tracking server group license usage. |
| BMC Remedy Mid Tier | SW00525904 | When you attempt to change the tab label in a custom form and workflow for Mid Tier 8.1.02, it works incorrectly and on the tab display, the character field value is not displayed consistently. |
| BMC Remedy AR System Server | SW00525960 | When you upgrade to BMC Remedy AR System Server version 9.1.00, the alerts are not triggered for an LDAP authenticated user who is currently logged in. |
| BMC Remedy AR System Server | SW00525320 | When you attempt to create Milestone email actions by adding Spanish special characters in the subject or message of the email, it fails to build the filter and remains in "Could not be Built" status. |
| BMC Remedy AR System Server | SW00525493 | In BMC Remedy AR System Server version 9.x, for the Audit form the Flag field permissions and the corresponding Audit field permissions cannot be modified and are empty. This results in access rights only for the administrator. |
| BMC Remedy AR System Server | SW00525460 | When you open an incident in BMC Remedy AR System Server version 9.1.02, transactions are not rolled back even when the system displays error for Target Date, and creates duplicate problem entries in the Relationships tab. |
| BMC Remedy AR System Server | SW00525625 | After you upgrade from BMC Remedy AR System Server version 8.x to version 9.x, the Direct SQL command may not work as the values used for Direct SQL misrepresent the field references. |
| BMC Remedy AR System Server | SW00525743 | In BMC Remedy AR System 9.1.00, a performance issue occurs DB SQL query, when you run a web service query on the Join form for Work Info data/attachment. |
| BMC Remedy Developer Studio | SW00525820 | When you attempt to modify the Direct SQL actions, some of the fields at the bottom of the query are not parsed as the actual field value is not passed to the Direct SQL query. |
| BMC Remedy AR System Server | SW00525964 | When you create a Notify action on NTE:Notifierform in a filter with Assignee Groups field, records are deleted. The following error is displayed on API, Filter, SQL logs:
java.lang.NumberFormatException |
| BMC Remedy AR System Server | SW00525990 | In BMC Remedy AR System Server version 9.1.02, the calculated result for a record is pushed to a currency field and is displayed in incorrect format on log files arerror.log and armonitor.log.
(104\3\102\1\@\1\@\6\0\0\1\4\102\1\@\1\@\1\536870914\0\1\4\) at position 32 |
| BMC Remedy Mid Tier | SW00525992 | When you attempt to open an inline form in BMC Remedy Mid Tier version 9.1.00 after session timeout and reauthentication by single sign-on, the form starts to load but fails in the browser. The MT logs display the following error:
ARERR 9351 - "Possible Cross-Origin request detected. Refusing request for udd.js." |
| BMC Remedy AR System Server | SW00525997 | In BMC Remedy AR System Server version 9.1.00, the AR API is unable to handle DB Error Code, and continues with further processing. This results in inconsistency in Metadata, as the table is not deleted but the metadata entries from field, field_dispprop, field_permissions are deleted. The delete operation fails and displays the following error:
The SQL database operation failed.: ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired, 552, |
| BMC Remedy AR System Server | SW00526001 | BMC Remedy AR System Server version 9.1.01 performs unnecessary pattern matching on large character strings (having more than 700,000 characters), and results in performance issues. |
| BMC Remedy Mid Tier | SW00526088 | BMC Remedy Mid Tier Version 9.1.02.001 works incorrectly for the character field behavior. It strips the script tags from character, when it is displayed using the expand box. |
| BMC Remedy AR System Server | SW00526182 | For BMC Remedy AR System Server version 9.1.02, the RKM indexing fails as a result of NullPointerException in the FTS indexer. |
| BMC Remedy AR System Server | SW00526423 | When you attempt to import the custom and overlay filter, and active links with Notify action, the mailbox name is not set in the database. The deployed workflow works incorrectly, and results in inconsistent behavior in the server group. |
| BMC Remedy AR System Server | SW00526280 | After upgrading to BMC Remedy AR System Server version 9.1.02, there is an error in the code with pattern match for valid Run If qualification. As a result, the valid Run If qualification fails, and executes the Else qualification. |
| BMC Remedy Email Engine | SW00526310 | BMC Remedy Email Engine 9.1.02 does not pick up the email address in From field, as the field reference "#$18086$#" is not converted to the outgoing email address. |
| BMC Remedy AR System Server | SW00524824 | When you attempt to modify data in parent form’s character field, the system creates duplicate child entry on child form, because the transaction rollback works incorrectly. |
| BMC Remedy Mid Tier | SW00525996 | BMC Remedy Mid Tier version 9.1.01 has performance issues because of deadlock due to load and timing of threads around LicenseReleaseServlet and SessionData classes. |
| BMC Remedy AR System Server | SW00526195 | BMC Remedy AR System Server version 9.1.00 has performance issues because of DB lock in FTS entries. |
| BMC Remedy AR System Server | SW00526235 | In BMC Remedy AR System Server version 9.1.02, when you log in as a user without Admin permissions you can only see the Status History if you are a Submitter or a record has been Assigned to you, even though all the forms and fields have public permission. |
| BMC Remedy AR System Server | SW00526359 | In BMC Remedy AR System Server version 9.1.02, the filter updates the transaction entry with values received from all the records one by one. As a result the web service retains values only from the last record. This can result in workflow issues. |
| BMC Remedy AR System Server | SW00526599 | When you use a third-party web service that is secured with basic authentication, and the web service uses the format domain\user:password, you get only userid: password on the HTTP transaction. The following error is displayed:
Error encountered while executing a Web Service : Transport error: 401 Error: Unauthorized (ARERR 9130) |
| BMC Remedy Migrator | SW00526204 | In BMC Remedy Migrator 9.1.02 if you delete a record when migration is still in process the record ID is not migrated and the migrated data count is different from actual data migrated to destination server. |
| BMC Remedy Mid Tier | SW00507452 | In BMC Remedy Mid Tier version 9.1.00 when you perform a search and view an Incident, extra spaces are added between the Incident Console and Incident ticket numbers for the view fields. |
| BMC Remedy Mid Tier | SW00516161 | In BMC Remedy Mid Tier version 9.1.01, the bread crumb bar shows extra spaces in all the ITSM Console forms. |
| BMC Remedy AR System Server | SW00519795 | In BMC Remedy AR System Server 9.1.00, when you use a Business Time Application command (For example Application-Bus-Time2-Add), and add or subtract time for a parameter, the calculated time is always one second more.
For example the incorrect time displayed: 10/11/2016 00:00:00 |
| BMC Remedy AR System Server | SW00522127 | In BMC Remedy AR System Server version 9.1.00, when you attempt to send an email notification, the system behaves differently when you use numbers (1234) and alphabets (A1234) in the User name. It considers 1234 as a GroupID, and A1234 as a guest user.
When you use only numbers (1234) the email records are not created in AR System Email Messages form, and when you use alphabets (A1234) the email records are created in AR System Email Messages form, but it fails to send. |
| BMC Remedy AR System Server | SW00526727 | When you attempt to call server RPC layers from CMDB API during an exception, it sends a null value back in arexception. As a result, the actual error message is lost and the RPC 91error is displayed. |
| BMC Remedy AR System Server | SW00526757 | In BMC Remedy AR System version 9.1.02, when you create an overlay and add values in the drop-down list, the web service Create operation fails. |
| BMC Remedy AR System Server | SW00526764 | When you attempt to update the database, the BMC Remedy AR System Server 9.1.02 displays a the following timeout error:
onbmc-s:46262 ONC/RPC call timed out (ARERR 92) |
| BMC Remedy Mid Tier | SW00519103 | In BMC Remedy Mid Tier version 9.1.01, the bread crumb bar shows extra spaces in all the ITSM forms. |
| BMC Remedy AR System Server | SW00526247 | When you attempt to update the User form records, the user looses the floating license and as a result the server license accounting works incorrectly. |