| Component | Issue | Description | Affected versions | Corrected in |
| Approval Server | SW00542398 | When you submit a change request and when it is pending with an approver, if you go to Approval Central and search for that change request, change the approver, and click Save, the new approver does not replace the existing approver. | 9.1.04 | 9.1.04.002 |
| Approval Server | SW00542004 | When you enable an approval log from the Approval Administration Console, this process fails with the following exception getting recorded in the java plugin log:ClassCastException | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00534526 | When you perform a locale based search that includes an FTS search, the same temporary table is created multiple times during the operation, once for each different locale, which affects the performance. | 9.1.00
to
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00540092 | The Application FTS Re-index form workflow application command ignores the scan time specified by the caller. | 9.1.00
to
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00540197 | The filter capacity errors (ARERR 298 and ARERR 299) are not getting logged in the arerror.log file. | 9.1.03
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541049 | When you delete a report while the report is being generated, the server goes into an infinite loop. | 9.1.01
9.1.02
9.1.03
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541153 | When you go to Applications > AR System Administrator Console > BMC Remedy Deployment Management Console, click Import and add an attachment, go back to the BMC Remedy Deployment Console, the imported attachment is not displayed in the console and the following exception is displayed in the server log file:Error: ARMigratePlugin:run() Exception caught trying in run()! null ERROR (306): Value does not fall within the limits specified for the field | 9.1.00 to 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541227 | When the Oracle database configuration for the NLS_SORT parameter is set to BINARY_AI, the server incorrectly creates new indexes using the value as BINARY_CI instead of BINARY_AI. | 9.1.03.001
to
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541237 | The DB checker utility fails with an exception, if it encounters a table in a form with a column of unexpected data type (for example, XML data type). | 9.1.00 to 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541401 | When the database is restarted, the size of the armonitor.log file increases rapidly from numerous Java stack traces, instead of including a meaningful error. | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541452 | When you try to retrieve the localized server file menu, even though a valid localized character menu file exists, the process fails with the following error:Error while accessing a menu file on the server (ARERR 358) | 9.1.03
to
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541455 | In BMC Remedy Smart Reporting, the First Day of Month pre-defined function is not working with the Current Date Values function and displays an incorrect date along with the following error:ERROR (552): The SQL database operation failed.; Conversion failed when converting the varchar value '2017-11-10' to data type int. | 9.1.03.001
to
9.104 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541555 | When the Distributed Mapping option merges an entry, an incorrect user name is updated in the Status History field of the destination server. | 9.1.03
to
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541663 | The expiration of user floating licenses sometimes slows down the API calls for an unusually long time, while performing unnecessary hierarchical group refreshing. | 9.1.03
to
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541928 | When you modify an entry's row level permission and when the operation is performed as part of a Set/Get combination, you cannot see the entry that you have updated and the ARWARN 449 Entry not accessible after update warning message is incorrectly displayed instead of the correct ARERR 302 Entry does not exist message. | 9.1.02
to
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541929 | When you configure the server using the floating license timeout option, even after the session times out, the session does not expire (default is 2 hours), but incorrectly remains idle. | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00542040 | In a server group environment, when you change the user license type on one server, it does not get broadcasted to other servers if the user who is receiving the changed license is not logged on to that server. Because of this, the user has to use the old license type on the other servers. | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00542085 | The archiving process sometimes fails when a Null Pointer exception occurs while logging the Archiving Done event. | 9.1.02
to
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00542100 | The maximum text message size for a filter message action is incorrectly limited to 254 bytes instead of 255 bytes. | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00542247 | The outgoing emails with Date type fields do not follow the format specified in the ARDATEONLY environment variable. | 9.1.03
to
9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00539972 | In BMC Remedy Developer Studio, when you use the Release Pending workflow on a Join form, duplicate audit records appear in the audit form. | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00542327 | The AR System server generates a SQL query that utilizes the COALESCE function for attachment fields on join forms, because of which the table indexes are not used during the search process. | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00540749 | When you are using the Full Text Search option, even though the bulk indexing is in progress, the pending entries are incorrectly deleted and the recovery interval is triggered. | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00541906 | When you specify a currency field in a GROUP BY clause, the query does not get executed. | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00542472 | When you pass an invalid qualification via REST API, an incorrect 500 status code error is returned instead of the correct 400 status code error. | 9.1.04 | 9.1.04.002 |
| BMC Remedy AR System server | SW00542470 | The AR System server incorrectly returns the following warning message during the chunk retrieval process even if the number of entries in the last chunk is within the limit:ARWARN 72 The query matched more than the maximum number of entries specified by the server. | 9.1.04 | 9.1.04.002 |
| BMC Remedy Email Engine | SW00541179 | The communication between the Email Engine and the AR Monitor fails causing the Email Engine to stop responding that prevents emails from being processed. | 9.1.00
to
9.1.04 | 9.1.04.002 |
| BMC Remedy Email Engine | SW00541366 | When you create a change approval request for an email and when the approver approves the email, when the email is sent to the AR System server, this approval process fails with an error stating that the modify key is invalid. | 9.1.04 | 9.1.04.002 |
| BMC Remedy Mid Tier | SW00540337 | When you log in to the Mid-Tier Configuration Tool and open the Advanced Cache page > View Building Information section, for some users the Mid Tier view building process stops prematurely and is not building all the required views. | 9.1.03
9.1.04 | 9.1.04.002 |
| RTF Fields | SW00540734 | When you log in to BMC Knowledge Management through Mid Tier, create a new article and then add a new table in the RTF field editor that is bigger than the initial field size, the RTF field does not automatically resize to fit the wide table. | 9.1.03
9.1.04 | 9.1.04.002 |
| RTF Fields | SW00540774 | When you log in to BMC Knowledge Management through Mid Tier, create a new article and then in the RTF field, open the pop-up editor, type some text in a color, and then hyperlink the text, the color of the text incorrectly changes to blue. | 9.1.03.001
9.1.04 | 9.1.04.002 |
| RTF Fields | SW00541313 | When you log in to BMC Knowledge Management through Mid Tier, create a new article and then in the RTF field, open the pop-up editor and type some text, highlight the text and format the text using the bullet list or numbered list options, you cannot change the color of the text or the size of the bullets or numbers. | 9.1.03.001
to
9.1.04 | 9.1.04.002 |
| RTF Fields | SW00541802 | For RTF fields, the Expand/Collapse sections do not work while the editor is active (edit mode). | 9.1.03.001
to
9.1.04 | 9.1.04.002 |
| Web Cache | SW00540726 | When an administrator performs defined searches linked to the form views, these searches appear and disappear from the generated form content. | 9.1.03
9.1.04 | 9.1.04.002 |