| Component | Issue | Description | Affected Version | Addressed in |
| BMC Remedy AR System server | SW00543659 | When you upgrade AR System server to 9.1.04 version, the active link permission is deleted from the base and the overlay object. | 9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00543364 | If you DSO a record from one form A to another form B using a secondary field in form A mapped to be the Request ID in form B, the record in form B is incorrectly created with a new Request ID despite the mapping and qualification using the secondary field. | 9.1.03 | 18.05 |
| BMC Remedy AR System server | SW00545238 | The following error occurs and AR System form creation fails when you set Db-Case-Insensitive and Db-Functional-Index parameter values to True in the ar.cfg file and restart the AR server.
ORA-12702: invalid NLS parameter string used in SQL function. | 9.1.03 | 18.05 |
| BMC Remedy AR System server | SW00545211 | When a record is pushed to the target server, the status history time shows the actual time instead of showing status history time of the source server. | 9.1.03 | 18.05 |
| BMC Remedy AR System server | SW00545405 | When flushing the expired floating licenses, the server threads are blocked resulting in unresponsive AR System server. | 9.1.03 | 18.05 |
| BMC Remedy AR System server | SW00545818 | When you consume a third-party web service using basic authentication having the domain\user.password format, only the user.password is processed and the domain name is ignored and the following error is displayed:
Error encountered while executing a Web Service: Transport error: 401 Error: Unauthorized (ARERR 9130) | 9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00543539 | User preference to clear all fields on new Search is ignored if a record is first opened from table drill down. | 9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00546089 | When you upgrade AR System server to 9.1.04 version, the custom dashboards are not visible. | 9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00543519 | From Open Dialog window, when data is sent using commit changes, mid-tier shows caught exception. | 9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00546198 | Character fields that use Encrypt Data at Rest feature show encrypted data instead of showing data in plain text format. | 9.1.02 | 18.05 |
| BMC Remedy AR System server | SW00546595 | When archiving for AR System Email Messages form is changed to use the Delete from source option, the following error occurs when there is incoming email on the server:
ERROR (317):Duplicate form name; [AR System Email Messages, AR System Email Messages Archive]
Workaround:
Delete the AR System Email Message Archive schema. | 9.1.03 | 18.05 |
| BMC Remedy AR System server | SW00541664 | When a user has many groups and hierarchical groups, the AR System Server stops responding if the server threads are blocked while clearing the user floating licenses. | 9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00541556 | When the data is migrated between servers, an incorrect user name is updated in the status history field of the destination server if the merge entry is populated from the Distributed Server Option. | 9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00541432 | The package import fails when you create a package using the SRM Content Type, which includes only the supporting data, SRDs, or PDTs with supporting data. | 9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00541332 | The AR System server ignores the scan time specified by the user when re-indexing operation is performed for regular forms by using the Java driver commands. | 9.1
9.1.01
9.1.02
9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00541283 | The REPLACE function cannot identify the dollar sign ($) in the expression and considers it as a field reference. | 9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00541229 | (Oracle) The nls_session_parameter "BINARY_AI" parameter in the ardb.conf file is not supported after you install 001 201710241005 hotfix. | 9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00541154 | On the AR System Deployment Management console, when you click Import and add a file (attachment), the imported package is not visible. | 9.1
9.1.01
9.1.02
9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00540899 | When you add an Active Link Guide relationship to a form and convert the form to the Base development mode, the Active Link Guide relationship is not visible. | 9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00534881 | When you restore a database from one environment to another and run the arsrename utility, the utility does not delete the records in the metadata tables. |
9.1.03
9.1.04
| 18.05 |
| BMC Remedy AR System server | SW00542096 | When you create a web service action in a filter and use the same subform with different values for the foreign key, Remedy does not execute the SQL correctly. | 9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00509656 | When you have a large number of groups (approximately 250K +), the AR System server takes longer time (eight hours or more) to process the groups. | 9.0.01
9.1 | 18.05 |
| BMC Remedy AR System server | SW00542079 | HPD:Help Desk form archiving does not start automatically at the scheduled time. | 9.1.02
9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | - | When you create a vendor form using the ARDBC LDAP plugin and perform an advanced search using the OR operator, the search does not return any results. | 9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00541705 | The database consistency checker generates the following exception when it processes an AR System schema table having an XML column:
com.bmc.arsys.upgradeutils.UpgradeManager.init() failed!!
org.apache.ddlutils.model.ModelException: Unknown JDBC type code 2009 | 9.1.02
9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00541668 | If you use a plugin for vendor form which supports attachment fields and you also set the form to be a source for a Set Fields action, AR System does not add the attachment to the destination form but instead adds a NULL value. | 9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System server | SW00541664 | The AR System server becomes unresponsive when flushing expired floating licenses. This problem occurs when a server thread blocks other threads when performing the flushing. |
9.1.03
9.1.04
| 18.05 |
| BMC Remedy AR System server | SW00541085 | The unique index violation occurs and the package re-deployment fails in the following scenarios:
When you rollback an existing package that has a binary payload entry.
You import and build a particular package. When the package has the Ready to Deploy status, you try to import the same package.
Workaround:
1. Open the AR System single point deployment payload form.
2. Manually delete the existing payload entry. Search the payload using the group name that is referred in the package. | 9.1.04 | |
| BMC Remedy Email Engine | SW00545347 | When you upgrade Remedy AR server and Email Engine from version 8.1.02 to version 9.1.03, Email Engine is disconnected and the service appears to be stopped after working fine for a day. | 9.1.03 | 18.05 |
| BMC Remedy Email Engine | SW00546953 | When you create an outgoing email using the ITSM_Generic_Manual_Template, the email display has formatting errors. | 9.1.04 | 18.05 |
| BMC Remedy Email Engine | SW00541180 | If Email Engine sender threads are stuck and the Email Engine cannot stop these threads, the Email Engine stops responding intermittently and does not process outgoing emails. | 9.1
9.1.01
9.1.02
9.1.03
9.1.04 | 18.05 |
| FTS Server | SW00543474 | FTS cannot search recent tickets and halts indexing operation giving no space left error. This happens due to file handle leaked by FTS searcher plugin. | 9.1.02 | 18.05 |
| FTS Server | SW00543481 | FTS Secondary plugin server hangs with memory spike. The memory spike happens when the user runs wildcard search ‘%’ in the search string. | 9.0.01 | 18.05 |
| Full text search | SW00544060 | (Oracle) An FTS related query performs the table scan, which might cause performance issues. | 9.1
9.1.01
9.1.02
9.1.03
9.1.04 | 18.05 |
| BMC Remedy Mid Tier | SW00544168 | The following error is displayed when you perform a search on join form by providing request ID:
ARERR 9296 due to QBE error on join forms. | 9.1.04 | 18.05 |
| BMC Remedy Mid Tier | SW00540928 | When two users who belong to different groups access different forms, the Viewstat utility does not display entries. | 9.1.03
9.1.04 | 18.05 |
| BMC Remedy Mid Tier | SW00540727 | The object or form takes time to load if you try to access any object or form before the pre-load completes. | 9.1.03
9.1.04 | 18.05 |
| BMC Remedy Mid Tier | SW00537536 | Multiple concurrent calls with the same cache ID to the AR System server results in intermittent log out and license release. | 9.1
9.1.01
9.1.02
9.1.03
9.1.04 | 18.05 |
| BMC Remedy Mid Tier | SW00531351 | When you create a web report using join forms and you click Request ID, the following error occurs if you are using Tomcat version 7.0.73 or later:
HTTP 400. | 9.1
9.1.01
9.1.02
9.1.03
9.1.03.001 | 18.05 |
| BMC Remedy AR System Reporting | SW00540527 | When you create a cross tab report with a calculated field, the calculated field displays zeros across the report instead of the actual count. | 9.1.03
9.1.04 | 18.05 |
| BMC Remedy AR System Reporting | SW00542150 | The advanced functions in the reports in Smart Reporting display a JavaScript error when the locale is set to French. Also, it is not possible to change a view and activate it when locale is set to French. | 9.1.04 | 18.05 |
| BMC Remedy Migrator | SW00541741 | The BMC Remedy Migrator stops working with the following error when the server has an association object and you select a workspace in the view options:
Microsoft Jet database engine cannot find the input table or query 'AssociationsPKList'.
Make sure it exists and that its name is spelled correctly
The association object is not displayed even after the fix. | 9.1.03
9.1.04 | 18.05 |