| Component | Issue | Description | Affected version | Corrected in |
| Approval Server | SW00524806 | On the Approval Console, when you reassign a request with the One-Must-Sign option to multiple approvers and if one of the approvers re-assigns the request to another approver, then the approval request is not available for the original approvers. | 9.1
9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00517842 | When you create a weekly schedule to run jobs on the selective days of the week, the scheduled jobs do not run as per the schedule. The job runs only once in a week. | 9.1.04 | 9.1.04 |
| BMC Remedy AR System server | SW00522056 | When you use BMC Remedy AR System, after three to four hours of seamless operations, the arjavaplugin.log file reports an authentication error while executing the Data Migration Tool related jobs. | 9.1
9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00525785 | On the People spreadsheet, when a UDM job is stuck in In-progress status, no rollback is performed because the SQL query blocks the user_cache table and the AR System server stops responding. | 9.1
9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00529562 |
The following error occurs when the nextEntryId field in the database that has an integer value reaches the maximum limit 2147483646.
The SQL database operation failed.:
Arithmetic overflow error converting expression to data type int.(ARERR 552)
| 9.1
9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00529942 | When you use the Application-Copy-Field-Value command, the content of diary field is not copied to a character field. | 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00530350 | When you perform a search on a form, the entries are not sorted correctly if some records have null values. | 9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00530402 |
The following error might occur because of the default value (256 MB) for defining the memory size to hold JMS messages on the server JVM:
Error sending message through Java Messaging Service; limit (268435456) reached. org.springframework.jms. ResourceAllocationException: Usage Manager memory / Error publishing Application Pending message to server group member.
| 9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00531151 | The ARDBC Java Plugins have issues with displaying Date/Time on the Vendor form. The plug-in displays Date/ time in the UTC format instead of generalized time setting. | 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00531426 | Functional index created on a table column in an Oracle database for case-insensitive search is not utilized for the Select statements. | 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00531464 | When you consume an external web service with the simple Choice element, the outgoing message does not follow the correct order as defined for the Choice element in the WSDL. | 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00531510 | When you configure BMC Remedy AR System with SQL server and turn on the High Availability environment, the AR System server stops responding if it connects to a server that is in read-only mode. | 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System server | SW00531538 | The value of the $LASTID$ keyword is obtained from different forms in BMC Remedy AR System version 8.1.02 and in version 9.1.02. | 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy Mid Tier | SW00526209 | (Mozilla Firefox and Google Chrome) When an email has a base_href tag in the content, the host of the URL is replaced with the host present in the email content. | 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy Mid Tier | SW00530557 | The different caught exception occurs when you work with the custom AR System application. | 9.1.03
9.1.03.001 | 9.1.04 |
| BMC Remedy Mid Tier | SW00531305 | (Internet Explorer 11) A table with 2000 rows and 16 columns takes more than one minute to render the checks in the checkbox. | 9.1.03
9.1.03.001 | 9.1.04 |
| BMC Remedy Migrator | SW00530477 | When you migrate data using the Migrator CLI command, it deletes the instruction.xml file once the migration is complete. | 9.1.02
9.1.03
9.1.03.001 | 9.1.04 |
| BMC Remedy Smart Reporting | SW00530545 | When a report is set for broadcast that has several co-display reports linked with the date field, the relative date filter does not work as expected. | 9
9.1
9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy Developer Studio | SW00530548 | On a form, when you create a filter from the Developer Studio and add Notify action and $Status-History.Submitted.TIME$ variable, the $Status-History.Submitted.TIME$ variable does not display the date and time values to the user. | 9.1
9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy Developer Studio | SW00530783 | The menu details are missing when you create a new packing list and export it to a def file. | 9.1.02
9.1.03 | 9.1.04 |
| Java Import Tool | | In BMC Remedy AR System 9.1.03, the Import tool fails to import data if the AR System server has a port associated with it. | 9.1.03
9.1.03.001 | 9.1.04 |
| BMC Remedy Mid Tier | SW00536417 | In BMC Remedy Mid Tier, the server connect name in the Redirect URL parameter is case sensitive. | 9.1.04 | 9.1.04 |
| BMC Remedy Mid Tier | SW00536507 | In BMC Remedy Mid Tier version 9.1.03, log in, run the Birt reports, and log out. You can still access the sensitive data using a direct URL without any authentication. | 9.1.03 | 9.1.04 |
| BMC Remedy Mid Tier | SW00537674 | In the Mid tier forms, after the viewbuilding happens the permissions for some of the required fields change for the user. | 9.1.03 | 9.1.04 |
| BMC Remedy Mid Tier | SW00538855
SW00538476 |
The BMC Remedy AR system exposes the Birt Report engine to security vulnerability. Due to the lack of restrictions, it allows the remote URL, and includes arbitrary external or internal files. The following message is displayed:
Outpost24 security vulnerability: Remote file inclusion.
| 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00536013 | Fixed security issues in the STAT AR Server call. | 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00536408 | In BMC Remedy AR System Deployment Management version 9.1.03, custom Display Only form is not visible when you select the Object type as Both instead of Overlay Only option. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00531685 | For Assignment Engine logging path, if the directory is specified instead of a path and log is enabled it converts the existing directory to a file and effectively deletes its contents on linux/solaris boxes. | 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00537589 | In BMC Remedy AR System 9.1.x environment, the interval-based Active Link does not work when the User Tool client is used. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00536384 |
The allowable and functional currency types are not updated on the Join form, when the currency type is removed from the Base form through import. When you open the CurrencyJoinForm in BMC Remedy Developer Studio, the following error is displayed:
The SQL database operation failed. : Invalid column name 'C536870913INR'., 552, CurrencyJoinForm
| 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00537452 | In BMC Remedy AR System versions 9.x, special characters such as ç ã ê and £ are corrupted when stored in character fields with enabled Encrypt Data At Rest option. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00537794 |
When you attempt to modify a CI from the Asset Console, the changes are not saved and the following error is displayed in the log file:
ARERR 8790, java.lang.NullPointerException.
| 9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00535940 |
When you upgrade from BMC Remedy AR System version 7.6.04 to version 9.1.00, for Distributed Server Option (DSO) processing user form records to sync between two servers, the following error is displayed:
“ java.lang.NullPointerException: null error” for Modifying “User” Form Records.
Create and delete options works correctly on User Form but when you attempt to modify the records od User Forms it displays the following error:
Error 302, entry does not exist in Database.
| 9.1.00
9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00536977 |
In BMC Remedy AR System version 9.1.03, for the server with German (de) locale, when you map the Real Numberfield with Character field, incorrect decimal format is displayed in the Character field after the filter is executed.
For example: In the Real Number Field if you set the value as 12,345, the character field displays the value as 12.345.
| 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00538522 |
When you attempt to audit transactional records for offline companies on HPD:Help Desk form, the following error is displayed:
-DE FAIL -- AR Error(306) Value does not fall within the limits specified for the field : (Field ID - HPD:LOG:IncidentAudit <1000000001>, Pattern - $MENU$, Value - Demo Company)
| 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00536171 | From the BMC Remedy AR System Report console, when you create Web reports using the ReportCreator vendor plugin, the Assignee Groups is updated with an empty string in the Report form. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00537192 |
In BMC Remedy AR System version 9.1.02, consuming the third party WebService causes transport error while executing SOAP 1.2. The following error is displayed:
Transport error: 415 Error: Cannot process the message because the content type 'text/xml; charset=UTF-8' was not the expected type 'application/soap+xml; charset=utf-8'. (ARERR 9130)
| 9.1.00
9.1.01
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00536506 | After you upgrade from BMC Remedy AR System version 8.1.01 to version 9.1.03, all the overlaid audit information is set to none. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00536902
SW00537606 | When you perform a search using a German locale user on top of German locale view in MFS:MultiFormSearch form by adding a keyword and Dates to Search field values, the search does not return the expected results. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00531826 | Application-Query-Delete-Entry can cause a memory bloat and can run an SQL DELETE command that is so large for the database to handle. | 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00531828 | When a third level menu item is added, the File menu does not work as expected. | 9.1.02 | 9.1.04 |
| BMC Remedy Smart Reporting | SW00531899 |
A field with datatype as Time does not work in Smart Reporting and returns the following error:
"An exception occured: Invalid format for '06/28/2017 08:06:43 AM'. Expected time format is: hh:mm:ss AM/PM. "
| 9.0
9.0.01
9.1
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00531915 | The Report Console allows to run reports without any qualifications even when the server is set to not allow an unqualified search. | 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00532095 | Direct SQL field substitution for Selection fields using alias value instead of the expected selection field value. | 9.0
9.0.01
9.1
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00532111 | When you use JDBC, to compare the Date field with Date Time field, you do not get matching records from same date but instead get an error. | 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00532158 |
Mapping date field to a character field in filter set field SQL operations (select sysdate from dual), returns the following error while execution of filter.
Unknown system error; java.lang.ClassCastException: java.lang.Long cannot be cast to java.util.Date
| 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00532355 | A user generates a license report using the Add or Remove Licenses form. The user is returned the last entry of the license usage for the given period instead of the peak license usage of the given report duration. | 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00532602 | Unable to approve things that require password in Approval Central with Remedy Single Sign-On. | 9.1.03 | 9.1.04 |
| Reporting | SW00532844 | When a Master Summary report is run via the scheduler, the broadcast report does not have the right filters passed down into the co-display reports. | 9.0
9.0.01
9.1
9.1.02
9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00533860 | Password reset issue - Signaling issues among AR Servers results in password authentication issues. | 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00533911 | After a Service Request Definition is submitted, there are database locks which render the AR Server as unresponsive. In addition, the back-end incident is not generated. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00534094 | An upgrade of BMC Remedy AR System Server from 9.1.02 to 9.1.03 is going as secondary even if the primary server is ranked 1 and administration operations are enabled. As a result, all other components such as approval, assignment, and so on are not upgraded. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00534248 |
When Editing an "ARSystem" type report with a non admin user, it throws the following error message:
ARERR 9093 User is currently connected from another machine
| 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00534301 | A user creates an escalation on a vendor form to copy records to a staging form. Escalation stop processing the records if any intermediate record fails due to some error. | 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00534312 | When Active Link logging is enabled and any active link or workflow is fired, the log file shows a lot of actions from the interval active link, whereas only few actions are fired or run. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00534698 | FTS searches require a server restart to return newly indexed records in case there is a busy FTS indexer with many files. | 9.1.00 | 9.1.04 |
| BMC Remedy AR System Server | SW00534878 | A sync cache failure occurs due to ActorView cache not alive error and other possible errors. | 9.1.03 | 9.1.04 |
| BMC Remedy AR System Server | SW00534887 |
A user creates a filter with a run process qualification to delete a record in any BMC.CORE form.
Record is not deleted and the following error is returned:
ERROR (9760): Workflow API function called from improper filter phase
| 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00535366 | AR Server threads are blocked in case one thread gets an IOException error from the database. Potential JDBC upgrade needed. | 9.1.00 | 9.1.04 |
| BMC Remedy AR System Server | SW00535412 |
When you disable the RKM:KCS:Template from Knowledge Console > Manage Knowledge Sources, the disable fails and the server logs display the following error message:
java.lang.ClassCastException: java.lang.String cannot be cast to java.lang.Number at com.bmc.arsys.domain.value.impl.ValueImpl.getIntValue(ValueImpl.java:356) & at com.bmc.arsys.server.fts.impl.FTSUtil.isFTScanPropSetOnForm(FTSUtil.java:593)
| 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00535420 | Null Point Exception occurs during license release in ARS 9.X and the system becomes unusable and requires a restart. | 9.1.01 | 9.1.04 |
| BMC Remedy AR System Server | SW00535597 | Escalation processes only 2000 records from the ARDBC LDAP vendor form. | 9.1.02 | 9.1.04 |
| BMC Remedy AR System Server | SW00535657 | When you start the server, maximum threads get started, even though they are not needed. | 9.1.02 | 9.1.04 |
| BMC Remedy Mid Tier | SW00536417 | In BMC Remedy Mid Tier, the server connect name in the Redirect URL parameter is case sensitive. | 9.1.04 | 9.1.04 |
| BMC Remedy Approval Server | SW00535860 | If BMC Remedy Approval Server has many requests pending for processing with less polling interval, then two threads process the same request. | 9.1.03 | 9.1.03
9.1.04 |
| BMC Remedy Mid Tier | SW00536417 | In BMC Remedy Mid Tier, the server connect name in the Redirect URL parameter is case sensitive. | 9.1.04 | 9.1.04 |