While creating the Incident, Select the Operational Category and Product category from the Company different from Customer Company and try saving the Incident. In this case an error is getting Displayed which says:

"ARException: ERROR (48255): ; The contact for the creation of an Incident cannot be found, please verify the contact information and try again."

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As per the SQl, APi,Filter logs we found out problem related to called  HPD:HII:CreateIncident_GetRequestorInfomation_Cust

And there we change the IF actioon mapping for below field.
We change the z1dcompany=$Contact_Company$

After making this changes it help to resolve the issue.