SRD has many conditional questions and views correctly in SRM however in MyIT questions are missing and out of order. Customer tried rebuilding SRD from scratch but issue still persists. Other SRDs view fine

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

It seems it can be an issue with the query size configuration in MyIT for SRDs as your SRD is quite large from a question/condition perspective.

Can you please do the following to increase the query size and see if this fixes the issue

1). In Mid-Tier, open the "MyIT Administration: Application Data Source Queries" form
2). Search for 'Query Name' = "MYIT_SRD_QUESTIONS"
3). Ensure 'Query Size' is 0 (unlimited)
4). Search for 'Query Name' = "MYIT_QUESTIONS_FOR_SRD"
5). Ensure 'Query Size' is at least 2000 (or 0 for unlimited)
6). The AR Server also has a parameter which can influence how many records are returned by a query. In 'ar.conf' the parameter is:-
Max-Entries-Per-Query:
This parameter is also visible in the AR Server Administration->Configuration tab - "Max Entries Returned By GetList".
Please ensure this parameter is set to at least 2000.
7). After making changes to the "MyIT Administration: Application Data Source Queries" values, restart the MyIT/SmartIT Tomcat service for these changes to take effect.