In the base version of BMC Remedy AR Server 9.1.0 there were multiple Webservice related defects that were causing different types of errors and failure of responses. Here is a list from the defects addressed and solved: SW00517052 - Error 9130 encountered while executing a Web Service. IllegalArgumentException. SW00519509- Web service related escalation causing NullPointerException when creating entries on Staging form. SW00518646 - On XMLGetEntries character encoding changed from version 8 to 9 causing webservices to return blank data SW00514834- Problem with GetListWebservice call. Additional tags observed during getlist entry call. SW00514662 - Server ignores attributes in output mapping of web service, which are under the elements that are not part of the mapping. SW00513767 - Error trying to use a Status-History field in WebService. SW00513359 - Getting attachment via web service was making unnecessary db calls (calls to get field display properties) causing performance issue. SW00512848 - [WebService] - Unable to communicate with webservice, due to recent changes. SW00512431 - Input document created by the server when a web service is consumed does not contain attributes and values if they belong to the root element. SW00512372 - Optional elements must not be included in web service call if none of its children have any value. SW00512211 - [WebService] [BLOCKER] After v9 upgrade, data no longer being received when sending to external Web Service. SW00511881 - [Web Service] Unable to update values for all the fields through set field action of a filter. SW00511292 - Webservice response does not contain attachmentData. SW00511246 - For join forms, before popping join form context item, transfer all child entries to be created for webservices call to the complex context item we create. Once popped those entries are lost, and so child entries don't get created. SW00511117 - Filter set fields action using webservices fails to collect the error information from the webservice. Instead we get just the BMC plugin exception error. SW00511038 - [WebService] - Filter called after creating data through Web service, executes push field action before creating entry in child forms. SW00510106 - Unable to nullify field value through WebServices. SW00510218 - Error being received when time format "2016-05-18T15:42:59.000Z" is sent through web services. SW00509841 - TMS_TaskInterface web service fails to create new Work Info items under some circumstances. SW00507316 - Issue consuming webservice with hierarchical input document. SW00509675 - [External - Webservice] Parent child mapping in input and output mapping of webservice is not working. SW00508967 - Consuming Web Service with SOAP1.1 does not result in retry with SOAP1.2. SW00502470 - Receiving a 401 http response when consuming a Web Services that requires pre-emptive basic authentication SW00500519 - Input mapping in webservices does not contain values. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. The solution to these defects is to apply the latest AR Server hotfix bundle for 9.1.0 Contact BMC support for the Hotfix. |