Smart IT 1.0

Problem Summary # When login to Smart IT, click Chat icon, no chat initiated and getting a spinning ball.

Legacy ID:KA419542

checked the openfire logs and found the problem with name resolution.

In connect.properties

chat.server.domain = <FQDN>

In Open Fire settings > Server Manager > System Properties

xmpp,domain - <FQDN>

Note: After changing above parameter, restart tomcat and Openfire service.

Issue resolved after making above changes.

1. BMC Remedy with Smart IT