Getting ARERROR 90 when submitting an Incident.

Server-side Filter logging showed the following (problem with the Filter (SRM:REQ:USM_UpdateUSMDataFromAtrium):

<FLTR> <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         >    --> Passed -- perform actions
<FLTR> <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         >         0: Set Fields
<SQL > <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         > /* Tue Oct 09 2012 22:49:34.1710 */SELECT T1.C1,C152,C155,C156 FROM T1 WHERE ((T1.C8 = '90') AND (T1.C7 = 0) AND (T1.C150 = 0) AND ((T1.C152 LIKE 'en%') OR (T1.C152 IS NULL))) ORDER BY C152 ASC, 1 ASC
<SQL > <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         > /* Tue Oct 09 2012 22:49:34.1710 */OK
<FLTR> <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         > **** Error while performing filter action: Error 90
<FLTR> <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         > **** Filter "SRM:REQ:USM_UpdateUSMDataFromAtrium": No enabled error handler
<FLTR> <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         > /* Tue Oct 09 2012 22:49:34.2020 */     End of filter processing (phase 1) -- Operation - CREATE on SRM:Request - <NULL>
<FLTR> <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         > /* Tue Oct 09 2012 22:49:34.2020 */Canceled filter processing due to error
<FLTR> <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         >         0: Push Fields -> "SRM:SRI:CreateRequest_100_CreateRequest`!" (ARERR 90)
<FLTR> <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         > **** Error while performing filter action: Error 90
<FLTR> <TID: 0000003576> <RPC ID: 0000175639> <Queue: Fast      > <Client-RPC: 390620   > <USER: testuser                                      > <Overlay-Group: 1         > **** Filter "SRM:SRI:CreateRequest_100_CreateRequest`!": No enabled error handler
 

Legacy ID:KA383730

Using cmdbdriver it was determined there was a problem with the Computer System class. It was missing, and not found in the OBJSTR:Class form. Instead there was a Change Pending copy of it. It was converted it to an Active record and restarted the system.

1. BMC Service Request Management