Estimated Resolution Date and Next Target Date functions are working incorrectly in incident form.

LP: BMC Remedy IT Service Management Suite 7.5.00
DR: Remedy ITSM Foundation 7.5.01

Details: Estimated Resolution Date and Next Target Date functions are working incorrectly in incident form.
Estimated Resolution Date is not modifying with modification in incident status.
PFA logs and screenshots.

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Server Platform: Solaris 10 / SunOS 5.10
Database: Oracle 10g
Web Server: Apache Tomcat

Issue Summary: Estimated Resolution Date and Next Target Date functions are working incorrectly in incident form.xxxxxxxxxxxxxxxxx

 

Legacy ID:KA349510

Try the below listed steps:

1> Uncheck the "Estimated Resolution Time Tracking" option for the "Incident Resolution Goal Type" and save.
2>Check the "Estimated Resolution Time Tracking" option for the "Incident Resolution Goal Type" and saved
3> Rebuilt all the filters associated with HPD:Help Desk datasource
4>Rebuilt the existing Service Targets.
5>Inactivated the existing service targets by adding 1=2 criteria for the condition and rebuilding
6> Created a new service target
7> Created a new incident with the conditions matching the "Service Target" created in above step and then complete the incident cycle to test.


Also, check if the below listed AL are enabled:

INT:HPDSLM:MeasurementStatusUpdateSubmit
INT:HPDSLM:MeasurementStatusUpdate
INT:HPDSLM:INC:SLMSetTarget_780_CallGuide

The "Target Date?is not populated if the above Filters are disabled.

1. BMC Remedy IT Service Management Suite