AR System Email Engine - Getting the error message: Could not connect to SMTP host: 10.243.28.59, port: 25 javax.mail.MessagingException

Knowledge Article

Article Number

000290205

Old Article Number

000083849

Article Type

Solutions to a Product Problem

Title

AR System Email Engine - Getting the error message: Could not connect to SMTP host: 10.243.28.59, port: 25 javax.mail.MessagingException

Summary

Email Engine does not work. Getting the error message: Could not connect to SMTP host: 10.243.28.59, port: 25 javax.mail.MessagingException

Product

Remedy AR System Server

Component

Applies to

BMC Remedy AR System Server

Problem

Email Engine is not sending emails. The following error messages are reported in the email.log:

Could not connect to SMTP host: 10.243.28.59, port: 25
javax.mail.MessagingException: Could not connect to SMTP host:
10.243.28.59, port: 25 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:899)> at
com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:158) at
javax.mail.Service.connect(Service.java:233)
at com.remedy.arsys.emaildaemon.SenderModule.openTransport
(SenderModule.java:103) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:349)at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:534)

Cause

Solution

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Legacy ID:KA338848

This error occurs due to wrong setting of SSL on the form AR System Email Mailbox Configuration.

In this case, it was found that Email Engine was configured to use SSL with port 25

The standard SMTP over SSL port is 465. Port 25 is the standard SMTP port without using SSL. So the resolution is changing the setting of Email Server Requires SSL* to No if the customer is sure they will use port 25 for their SMTP service.

Related Products:

BMC Remedy AR System Server

Attachment(s):