This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to
Article Number 000385088 for more information about troubleshooting BMC products in containers.
Legacy ID:KA426283
This error potentially means that the ar.lck.390608 file is not in sync with the process id of the plug-in server.
These steps will create ar.lck.390608 and ar.lck.390609 files with correct process id which is in sync with the plug-in server.
Steps:
1- Backup the records present on the Application pending form,
2- Delete all the entries from the Application pending form.
3- Stop the AR server,
4- Delete the files: ar.lck.390608 and ar.lck.390609.
5- Restart the AR server.
6- Create a new Release ticket or any other application record which requires an approval.
7- Check the Application pending form there are no entries.
Related information:
Article 000026807: Remedy - Server - What are these files: ar.lck.390609, ar.lck.390601, ar.lck.390608 and ar.lck...?