SRM notification fo the status change to in progress is not working. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Legacy ID:KA389979 According to pg 50 of the SRM User Guide, there is NO notification for status In Progress, so this is as designed and documented as such.Service request notifications by roles The following table lists the service request status changes that trigger notifications, and the application roles to which they are sent. Current status Requested for Requested by =========== =========== =========== Draft Not applicable Not applicable In Cart Not applicable Not applicable Pending Not applicable Yes Waiting Approval Not applicable Yes Note: The Requested By user also receives a notification after the request is approved. Planning Not applicable Yes Assignment Not applicable Not applicable In Progress Not applicable Not applicable Completed Yes Yes Closed Not applicable Not applicable It looks like SRM:REQ:NTRequesterSTatusUpdated_Triggernotification is going to fire whenever 'DB.Status' != 'Status', so it should fire any time the status is changed on SRM:Request. SRM:REQ:NTRequesterSTatusUpdated_Triggernotification calls Filter Guide SRM:REQ:NotificationGenerator. Looking at the Filters in Guide SRM:REQ:NotificationGenerator there are SetTag calls each of these: Cancelled Completed Planning Rejected Pending WaitingApproval Even though there is a notification message tag for In Progress SRM-REQ-StatusUpdatedInProgress and user can enable it, but there is no workflow attached oob. Related Products:
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