This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to
Article Number 000385088 for more information about troubleshooting BMC products in containers.
Legacy ID:KA381392
The following is documented in the SRM 7.6.04 Installation Guide, Page 66 - post installation procedures. By defining/configuring this will allow CAI to use a private server queue for processing CAI Events.
Generating a private server queue
This procedure describes how to generate a private server queue.
NOTE: To complete this procedure, you must determine the minimum and maximum number of threads to specify for the private server queue.
To define a private server queue
1 From the IT Home page, open the AR System Administration Console.
2 Click System > General >Server Information.
3 Click the Ports and Queues tab.
4 Generate a private queue. Click in any blank row of the RPC Prog Number column.
5 From the RPC Prog Number cell list, type the next available RPC Program Number. Note this number because you need it to configure the CAI:PluginRegistry form.
6 Click in the new Min Threads cell, and change the value to at least 2.
7 Click in the new Max Threads cell, and then change the value to at least 6.
8 Click OK.
A private queue with the RPC Program Number you specified in step 5 will appear in the table the next time you open the Ports and Queues tab.
Configuring the CAI:PluginRegistry form
Perform the following procedure to configure the CAI:PluginRegistry form to recognize the private server queue.
To configure the CAI:PluginRegistry form
1 From the File menu in BMC Remedy User, choose Open > Object List.
2 In the Object List dialog box, click the Find tab.
3 In the Search What Keywords field, type CAI Plugin Registry, and click New.
4 In the Private Queue # field, type the private queue number that you generated in above “Generating a private server queue” step 5
5 In the Number of Threads field, type the maximum number of threads that you specified in above “Generating a private server queue” step 7.
6 In the Log Level field, select the desired level for the CAI plug-in log entries. The WARN level is the recommended default value.*
7 Click Close to save the entry, and close the CAI:PluginRegistry form.
8 Restart BMC Remedy AR System so that CAI picks up the new private queue information.
*For CAI Debug logging use "ALL'.