Unable to install SLM "Error : The AR Server could not verify that the SLM license is turned on. The AR Server license is not valid."

Knowledge Article

Unable to install SLM "Error : The AR Server could not verify that the SLM license is turned on. The AR Server license is not valid."
Unable to install SLM "Error : The AR Server could not verify that the SLM license is turned on. The AR Server license is not valid."
Remedy AR System Server
BMC Remedy AR System Server

SLM v8.0/v8.1
When trying to install SLM we receive a validation errors: The AR Server could not verify that the SLM license is turned on.  The AR Server license is not valid.
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Legacy ID:KA395603

- Temporarily changed the Server-Name configuration from the Load Balancer name to the actual server name and restarted servers.
- Installed SLM successfully & after the install changed the Server-Name back to load-balancer.

 
Remedy AR System Server
BMC Remedy AR System Server
Remedy AR System Server
BMC Remedy AR System Server
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