Remedy ARSystem server is not starting up. The arerror.log may report the following referencing a 'null' URL and unable to find a system form. ...... Tue Dec 08 07:25:41.058 2015 Removal of previously generated PID file successful Tue Dec 08 07:25:42.762 2015 Error trying to find a system form. org.apache.commons.dbcp.SQLNestedException: Cannot create JDBC driver of class '' for connect URL 'null' at org.apache.commons.dbcp.BasicDataSource.createConnectionFactory(BasicDataSource.java:1452) ~[commons-dbcp-1.4.jar:1.4] ...... The ardebug.log may report the null URL ...... Sat Dec 05 17:31:41.634 2015 org.apache.commons.dbcp.SQLNestedException: Cannot create JDBC driver of class '' for connect URL 'null' at org.apache.commons.dbcp.BasicDataSource.createConnectionFactory(BasicDataSource.java:1452) at org.apache.commons.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1371) at org.apache.commons.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044) at com.bmc.arsys.configuration.service.impl.ConfigurationImpl.getSystemFormTableName(ConfigurationImpl.java:242) at com.bmc.arsys.configuration.service.impl.ConfigurationImpl.initDatabaseConfig(ConfigurationImpl.java:179) at com.bmc.arsys.configuration.service.impl.ConfigurationImpl.initialize(ConfigurationImpl.java:134) .....etc...... at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85) at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:290) at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137) at java.lang.Thread.run(Unknown Source) Caused by: java.lang.NullPointerException: null at oracle.jdbc.driver.OracleDriver.acceptsURL(OracleDriver.java:638) at java.sql.DriverManager.getDriver(Unknown Source) at org.apache.commons.dbcp.BasicDataSource.createConnectionFactory(BasicDataSource.java:1437) ... 26 common frames omitted ...... |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Depending on the DB platform the following are the options. The values are also case sensitive. Db-Type: sqlserver Db-Type: oracle Note: The current documentation incorrectly states value 'Oracle' instead of all lower case 'oracle'. Related Information: Article: Remedy - Server - Starting ARServer the following message can be observed: "Cannot create JDBC driver of class 'com.microsoft.sqlserver.jdbc.SQLServerDriver' " |