Knowledge Article
Remedy - AR System Server - v9.1 How to change the AR Server Language
Server Language at the Server Information page is "en,UTF-8" whereas the regional settings where the installation was done is Greek. According to the DBA the SQL Server collation is "en" and the AR database collation is "Greek_CI_AS".
Correct Server Language should be"ELL,UTF-8".
Correct Server Language should be"ELL,UTF-8".
Remedy AR System Server
AR System
BMC Remedy AR System Server v9.1.x
Note: Check the below scenario which can be applied to any other language not only the one mentioned below as it is used only for the benefit of explaining the article. The Server Language in the Server Information page is set to "en,UTF-8" whereas the regional settings in control panel it's configured as Greek. The SQL Server collation was set to "en" and the AR database collation is "Greek_CI_AS". The correct Server Language should be"ELL,UTF-8". however we can see "en,UTF-8" AR Server re-installed the did not helped, Also checked the sLanguage parameter in the registry and it is "ELL" |
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This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Follow these steps: Add following parameters in arserver.config file: jvm.option.17=-Duser.country=Greece jvm.option.18=-Duser.timezone=Europe/Athens jvm.option.19=-Duser.language=ELL Steps to add this parameters:
jvm.option.1=-javaagent:./lib/spring-instrument-4.1.2.RELEASE.jar jvm.option.2=-Djavax.xml.transform.TransformerFactory=org.apache.xalan.processor.TransformerFactoryImpl jvm.option.3=-Dlogback.configurationFile=file:./conf/logback_server.xml 3. Find out the max jvm option in the file .e.g. it’s 16 4. Add new jvm options by adding below lines, sometime its observed Java Parameter "Duser.country" does not recognize Country as given in below example. In such scenario you can add short country code instead: jvm.option.17=-Duser.country=Greece OR jvm.option.17=-Duser.country=GR jvm.option.18=-Duser.timezone=Europe/Athens jvm.option.19=-Duser.language=ELL Oracle Support Java Locale: https://www.oracle.com/technetwork/java/javase/javase7locales-334809.html 5. Save the file This changes require AR Server Restart. Additional Information To check other countries settings please check the links below: For Time Zones (TZ): https://en.wikipedia.org/wiki/List_of_tz_database_time_zones Related article(s) Remedy - Server - After upgrading AR Server to 9.x the Server Language shows EN;UTF-8 on Server Admin console whereas earlier it was DEA;WESTERN |
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